K'Cee Coss
Clarksville,TN
Summary
Aspiring Human Services Professional with over 5 years of experience fostering longstanding relationships. A detail-oriented professional who excels in identifying and resolving issues to optimize operational efficiency. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Excellent communication and problem-solving skills, with a reliable track record of meeting deadlines, exceeding expectations, while working collaboratively and independently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tech Coach Supervisor
Asurion
09.2018 - 05.2023
- Leveraged critical thinking and attention to detail for data processing to identify and resolve errors and discrepancies
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
- Collaborated with cross-functional teams and assisted in development and documentation of standard operating procedures (SOPs).
- Developed staff skills through targeted training programs, resulting in 33% improvement in performance and career growth opportunities.
- Presented client trending reports to stakeholders and senior leadership during quarterly business reviews.
License Health Insurance Agent
Convergys
08.2016 - 08.2018
- Educated prospective clients on benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Managed diverse portfolio of over 20 health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
Customer Service Advocate
Convergys
03.2014 - 07.2016
- Managed approximately 60 calls daily during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained positive work environment, fostering team collaboration and continuous improvement.
Education
Bachelors of Science - Human Services - Psychology
Post University
Waterbury, CT02.2024
High School Diploma -
Christopher Columbus High School
The Bronx, NY06.2010
Skills
- Effective Communication
- Group leadership
- Building Relationships
- Team Development
- Verbal and written communication
- Ethics and integrity
- Performance Evaluation
- Data Evaluation
- Operations Management
- Analytical
Certification
- Certified Volunteer Crisis Counselor, Crisis Textline - August 2023 - Present
Awards
- Post University Provost's List - 2023
- Post University Presidents List - 2024
Timeline
Tech Coach Supervisor
Asurion
09.2018 - 05.2023
License Health Insurance Agent
Convergys
08.2016 - 08.2018
Customer Service Advocate
Convergys
03.2014 - 07.2016
Bachelors of Science - Human Services - Psychology
Post University
High School Diploma -
Christopher Columbus High School