Nathan Moses
Hamilton Township,NJ
Summary
I’m a dedicated and driven individual who takes pride in doing things well and doing them right. After 21 years of schooling and seven years of full‑time work experience in Canada, I’ve developed strong communication skills, a solid work ethic, and the ability to quickly pick up new tasks. I’m the type of person who stays focused, works efficiently, and doesn’t stop until the job is done.
I’m polite, easy to talk to, and comfortable in customer‑facing environments. My background as someone from a different country allows me to bring diversity, adaptability, and a unique energy to any workplace. I work best in environments where reliability, respect, and teamwork matter, and I always make sure the people around me feel supported and valued.
Now that I’ve recently and permanently relocated to New Jersey, I’m ready to contribute to a team that appreciates consistency, effort, and a positive attitude. I am open to practically any shift and I’m looking for a long‑term opportunity where I can grow, learn, and prove myself through hard work, dedication, and a genuine desire to make a meaningful impact.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Tech Support Manager/Coach
Rogers Communications
London, Canada
11.2022 - 09.2025
- Delivered local and remote tier 1 IT support for hardware and software to personnel.
- Resolved hardware and software issues for various communication devices promptly.
- Educated customers on troubleshooting techniques, improving their ability to resolve frequent issues independently.
- Maintenance of Rogers Data Center and Troubleshooting
- Documented customer interactions in support ticketing system, ensuring accurate records for future reference and analysis.
- Collaborated with engineering team to escalate complex technical issues, facilitating quicker resolutions and enhancing overall support quality.
- Assisted in training new staff on support protocols and tools.
- Maintained knowledge of new products and services to enhance customer support.
- Ensured compliance with established policies and procedures with minimal supervision.
- Managed inventory levels to ensure timely availability of products.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Communicated with suppliers and carriers to resolve shipping issues promptly.
Customer Service Representative
Concentrix
London, Canada
07.2021 - 08.2021
- Utilized strong communication and service skills to enhance customer satisfaction in interactions.
- Resolved customer concerns on technical wireless and cellphone issues through effective call handling.
- Mastered advanced company software to streamline customer service processes.
- Held a temporary part-time role to manage work alongside academic commitments.
Education
Associate of Science - Electrical Engineering Technician
Fanshawe College
London, ON04-2022
High School Diploma - Engineering Technology
Hillview College
Tunapuna05-2017
Skills
- Technical support
- Computer components and assembly
- Datacenter Environment
- Network/Server troubleshooting
- Network configuration
- System provisioning
- Computer networking
- Remote support tools
- Ticketing systems
- Management Experience
- Incident response
- Technical documentation
- Effective communication
- Understanding of Multiple Operating Systems (Windows, Linux, MacOS, Android, Apple)
- Inventory management and documentation
- Overseeing deliveries
- Logistics planning
Certification
- Robotics Certificate programming, 05/01/22, Present, FANUC
- Network+
- AutoCAD
- Coach+ Certification
Additional Information
Looking for any full time remote positions that match my skillset, I strive to be the best at what I do and I am hungry to prove that I am an asset to any organization.
Languages
English, Advanced
Awards
Dean's Honor Roll, 09/01/22, Achieved 4.0 GPA for the program
Accomplishments
- Dean's Honor Roll
- Scholarship Recipient
Timeline
Tech Support Manager/Coach
Rogers Communications
11.2022 - 09.2025
Customer Service Representative
Concentrix
07.2021 - 08.2021
Associate of Science - Electrical Engineering Technician
Fanshawe College
High School Diploma - Engineering Technology
Hillview College