Jason Vega
Nampa,ID
Summary
Accomplished Project Manager with a proven track record at Roady's Truck Stops, adept in project planning and fraud management. Excelled in streamlining operations and enhancing team collaboration, contributing significantly to business growth. Skilled in Jira Project Boards and strategic planning, successfully led initiatives to mitigate over $1M in fraud, demonstrating exceptional analytical and leadership capabilities.
Diligent Project Manager, Fraud Manager or Tech Support Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements. Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager / Tech Support Manager
Roady's Truck Stops
03.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed daily operations to ensure smooth functioning of the tech support department.
- Streamlined support ticketing process to improve response times and customer feedback mechanisms.
Store Manager
AT&T Connect Wireless
10.2018 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Corporate Director of Loss Prevention
AT&T Connect Wireless
05.2016 - 11.2017
- Oversee Global Asset Protection Operations for AT&T Authorized Retailer with 122 locations operating in 10 states.
- Identified and resolved over $1M in employee theft and fraud investigations including sophisticated crime ring operations.
- Led development of new anti-fraud policies and procedures, resulting in a reduction of fraud.
- Developed the foundation for the Asset Protection Department and established a company shrink and safety culture.
- Strengthened internal controls by regularly reviewing and updating standard operating procedures related to asset protection.
Education
High School Diploma -
Liberty Union High School
Brentwood, Ca06-1992
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Jira Project Boards
- Strategic planning
- Work flow planning
- Fraud Management
- Processes and procedures
- Technical support
- Data analysis
- Asset Protection
Certification
Wicklander & Zulawski Interview & Interrogation
Timeline
Project Manager / Tech Support Manager
Roady's Truck Stops
03.2019 - Current
Store Manager
AT&T Connect Wireless
10.2018 - 03.2019
Corporate Director of Loss Prevention
AT&T Connect Wireless
05.2016 - 11.2017
Wicklander & Zulawski Interview & Interrogation
High School Diploma -
Liberty Union High School
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