Highly motivated Sales Associate and Navy veteran with extensive customer service and sales experience in both a remote and in person environment. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
Kyle Hoye
Winter Haven,FL
Summary
Overview
19
years of professional experience
Work History
T-Mobile
Sales Associate (Remote)
02.2017 - 01.2024
Job overview
- Increased customer satisfaction by efficiently handling inbound sales calls in remote call center environment.
- Increased customer satisfaction by monitoring calls and providing constructive feedback to agents.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Increased sales revenue by skillfully promoting company offerings and upselling relevant products or plans to customers.
AT&T
Call Center Team Lead
05.2012 - 11.2017
Job overview
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Streamlined communication within the team by implementing clear guidelines and expectations for all agents.
United States Navy, USN
Information Technology Analyst
09.2004 - 05.2012
Job overview
- Enhanced system efficiency by implementing advanced IT solutions and optimizing workflow processes.
- Collaborated with cross-functional teams to develop innovative IT strategies and drive business growth.
- While out to sea on the USS Hue City CG 66 I setup as well as maintained the latest software and hardware for E-7 and up members aboard the ship.
- Reduced downtime and resolved technical issues swiftly through proactive monitoring and troubleshooting.
Education
Florida State College At JacksonvilleJacksonville, FL
Associate of Science from Information Technology
05.2015
University Overview
Skills
- Sales Development
- Product Sales
- Goal-Oriented
- Phone Etiquette
- Adaptability
- Computer Literacy
- CRM Knowledge
- Reliability
- Multitasking
- Remote Experience
Timeline
Sales Associate (Remote)
T-Mobile
02.2017 - 01.2024
Call Center Team Lead
AT&T
05.2012 - 11.2017
Information Technology Analyst
United States Navy, USN
09.2004 - 05.2012
Florida State College At Jacksonville
Associate of Science from Information Technology
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