Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Daniel Fernandez

Sumter,SC

Summary

Sales and customer service professional with experience in remote sales, customer support, retail operations, and office administration. Proven ability to handle high-volume customer interactions, cold calling, upselling, and retention while maintaining strong organizational and communication skills. Background includes technical education, inventory management, and training new employees. Known for reliability, adaptability, and consistent performance in both independent and team-based environments.

Diligent Customer Service Professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

11
11
years of professional experience

Work History

Sales Associate (Remote)

TruGreen LTD Partnership
02.2023 - Current
  • Conduct outbound cold calls, upselling, retention, and corporate appointment-setting calls in a fully remote environment
  • Successfully sold lawn care, horticultural services, and insect prevention plans to customers nationwide
  • Maintained accurate customer records and followed structured sales workflows
  • Applied negotiation, objection handling, and closing techniques to meet performance expectations

Cart Pusher / Grocery Support

ShopRite
Milford, CT
08.2015 - 04.2022
  • Collected and staged shopping carts to maintain safe and efficient store operations
  • Assisted customers in parking lot and store as needed
  • Bagged groceries and supported cashier operations during peak hours
  • Recognized as top-performing cart pusher and selected to train multiple new hires
  • Known for reliability, work ethic, and strong teamwork within the department

Customer Service Representative

Spectrum Graphix
Milford, CT
05.2017 - 11.2019
  • Served as primary point of contact for customer and vendor communications via phone and email
  • Routed inquiries to appropriate departments to ensure timely resolution
  • Managed inventory levels and ensured availability of supplies and materials
  • Maintained physical and digital records, updated reports, and coordinated internal projects
  • Performed general office administration including ordering materials, filing, scheduling, and workspace organization
  • Greeted visitors and handled incoming calls with professionalism

Education

High School Diploma - Electronics Engineering

Platt Technical High School

Skills

  • Sales & Customer Relations
  • Cold Calling, Upselling, Retention & Closing
  • Customer Support & Complaint Resolution
  • Client Relationship Management
  • Remote Sales Operations
  • Administrative & Office Support
  • Filing, Recordkeeping & Inventory Management
  • Phone & Email Communication
  • Scheduling & Office Organization
  • Google Docs, Microsoft Word
  • Technical & Computer Skills
  • Windows & iOS
  • Computer Hardware & General IT Proficiency
  • Digital Art & Voice Over
  • Software Troubleshooting
  • Professional Strengths
  • Time Management
  • Organizational Skills
  • Research & Writing
  • Teamwork & Reliability
  • Customer service
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Experimenting with different creative mediums, like AI art, 3d modeling, and digital artwork, to expand skills and techniques
  • Acting and Theater
  • Crafting and DIY Projects
  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Video Gaming

Timeline

Sales Associate (Remote)

TruGreen LTD Partnership
02.2023 - Current

Customer Service Representative

Spectrum Graphix
05.2017 - 11.2019

Cart Pusher / Grocery Support

ShopRite
08.2015 - 04.2022

High School Diploma - Electronics Engineering

Platt Technical High School
Daniel Fernandez