- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Experimenting with different creative mediums, like AI art, 3d modeling, and digital artwork, to expand skills and techniques
- Acting and Theater
- Crafting and DIY Projects
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Video Gaming
Daniel Fernandez
Sumter,SC
Summary
Sales and customer service professional with experience in remote sales, customer support, retail operations, and office administration. Proven ability to handle high-volume customer interactions, cold calling, upselling, and retention while maintaining strong organizational and communication skills. Background includes technical education, inventory management, and training new employees. Known for reliability, adaptability, and consistent performance in both independent and team-based environments.
Diligent Customer Service Professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate (Remote)
TruGreen LTD Partnership
02.2023 - Current
- Conduct outbound cold calls, upselling, retention, and corporate appointment-setting calls in a fully remote environment
- Successfully sold lawn care, horticultural services, and insect prevention plans to customers nationwide
- Maintained accurate customer records and followed structured sales workflows
- Applied negotiation, objection handling, and closing techniques to meet performance expectations
Cart Pusher / Grocery Support
ShopRite
Milford, CT
08.2015 - 04.2022
- Collected and staged shopping carts to maintain safe and efficient store operations
- Assisted customers in parking lot and store as needed
- Bagged groceries and supported cashier operations during peak hours
- Recognized as top-performing cart pusher and selected to train multiple new hires
- Known for reliability, work ethic, and strong teamwork within the department
Customer Service Representative
Spectrum Graphix
Milford, CT
05.2017 - 11.2019
- Served as primary point of contact for customer and vendor communications via phone and email
- Routed inquiries to appropriate departments to ensure timely resolution
- Managed inventory levels and ensured availability of supplies and materials
- Maintained physical and digital records, updated reports, and coordinated internal projects
- Performed general office administration including ordering materials, filing, scheduling, and workspace organization
- Greeted visitors and handled incoming calls with professionalism
Education
High School Diploma - Electronics Engineering
Platt Technical High School
Skills
- Sales & Customer Relations
- Cold Calling, Upselling, Retention & Closing
- Customer Support & Complaint Resolution
- Client Relationship Management
- Remote Sales Operations
- Administrative & Office Support
- Filing, Recordkeeping & Inventory Management
- Phone & Email Communication
- Scheduling & Office Organization
- Google Docs, Microsoft Word
- Technical & Computer Skills
- Windows & iOS
- Computer Hardware & General IT Proficiency
- Digital Art & Voice Over
- Software Troubleshooting
- Professional Strengths
- Time Management
- Organizational Skills
- Research & Writing
- Teamwork & Reliability
- Customer service
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
Interests
Timeline
Sales Associate (Remote)
TruGreen LTD Partnership
02.2023 - Current
Customer Service Representative
Spectrum Graphix
05.2017 - 11.2019
Cart Pusher / Grocery Support
ShopRite
08.2015 - 04.2022
High School Diploma - Electronics Engineering
Platt Technical High School