Ruth Montes
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Team Leader
Peter Piper Pizza Inc
01.2006 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Manager
Peter Piper Pizza Inc
01.2017 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Fully knowledgeable of all procedures up to managerial duties and throughout all available shifts.
Education
Associate of Arts - Culinary Arts
El Paso Community College
El Paso, TX05.2014
High School Diploma -
Burges High School
El Paso, TX05.2006
Skills
- Loss Prevention Strategies
- Key Performance Indicators (KPI)
- Coaching and Mentoring
- Safety
- Leading Employees
- Quality Standards
- Order Supplies
- Cash Register Operations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Peter Piper Pizza Inc
01.2017 - 11.2018
Team Leader
Peter Piper Pizza Inc
01.2006 - Current
Associate of Arts - Culinary Arts
El Paso Community College
High School Diploma -
Burges High School
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