Kerry McCarthy
Mount Laurel,NJ
Summary
Experienced and motivational technology leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Offering more than 20 years of experience in the IT industry. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Manager, Application Services
Memorial Sloan Kettering Cancer Center, Chemotherapy Unit
New York, NY
02.2021 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training and teambuilding activities.
Informatics Manager
Memorial Sloan Kettering Cancer Center
New York, NY
01.2017 - 02.2021
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Ensured adherence to industry best practices when designing or deploying new systems or technologies.
- Provided technical expertise on various projects across multiple teams within the organization.
- Oversaw the installation of new systems, software upgrades and patches while troubleshooting any issues that arise during deployment processes.
- Implemented change control processes to ensure minimal disruption of services during upgrades or modifications to existing systems configurations.
- Trained staff members on the use of new applications or technologies, providing ongoing support where needed.
- Worked closely with customers to resolve complex technical issues in a timely manner.
- Met with stakeholders to collaborate and resolve problems.
- Procured IT resources for strategic and operational computing requirements.
- Reviewed and approved project plans prior to implementation.
- Recruited, trained and supervised IT department staff.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
IT Project Manager
Memorial Sloan Kettering Cancer Center
New York, NY
01.2011 - 01.2017
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
- Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
- Facilitated change control process to ensure efficient handling of requests related to scope modifications.
- Evaluated existing systems performance metrics in order to identify areas needing improvement.
- Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
- Provided ongoing training and support for end users after launch of new systems or applications.
- Documented all processes involved in implementing IT projects according to industry standards.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Designed, engineered and supported various IT projects as key technical resource.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Executed proof of concept implementations to validate product feasibility.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Led meetings with internal team members, consultants and contractors.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Database Administrator
Memorial Sloan Kettering Cancer Center
New York, NY
06.2009 - 01.2011
- Developed and implemented database security measures to ensure data protection.
- Configured user accounts, privileges, roles, profiles. in the database server.
- Implemented data replication between two different databases using DB2 feature SQL Database Server.
- Tested application code changes before deploying them into production environment.
- Resolved customer queries related to database issues promptly and accurately.
- Ensured that all the stored procedures are optimized for better performance of the system.
- Coordinated with other teams such as network administrators and system admins for resolving complex issues.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents.
- Provided guidance on best practices related to system administration procedures.
- Participated in design reviews, code inspections, test plan creation and execution.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
IT Administrator
Memorial Sloan Kettering Cancer Center
New York, NY
06.2005 - 06.2009
- Provided technical support for users with complex IT issues.
- Developed policies and procedures related to computer security measures.
- Assisted with the installation of new applications on workstations and servers.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Responded promptly to incidents reported by users via phone or email tickets.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Directed daily assignments and process workflows.
Education
Doctor of Ministry - Organizational Leadership - Nonprofit
Liberty University
Lynchburg, VA11-2023
Master of Science - Management Information Systems
University of Maryland - University College
Hyattsville, MD12-2009
Bachelor of Science - Management Information Systems
University of Maryland - University College
Hyattsville, MD05-2005
Associate of Science - Computer Science
Montgomery College
Rockville, MD05-2003
Skills
- Strategic Planning
- Stakeholder Relations
- Program Leadership
- Technical Leadership
- Operations Management
- Program Management
- Business Development
- Staff Management
- Team Leadership, Training, and Development
- Interpersonal Communication
- Public Speaking
- Requirements Analysis
- Analytical Skills
- Relationship Building
- Decision-Making
- Continuous Improvement
- Project Management
- Microsoft SQL
- Agile Methodology
- Database Administration
- Relational Databases
- System Testing
- End-User Training
- Data Warehousing
Certification
- Microsoft Certified Database Administrator (MCDBA)
- Microsoft Certified Technology Specialist (MCTS)
- ITIL Continual Service Improvement (ITIL-CSI)
- CompTIA Security+
Affiliations
- Life coach
- Motivational speaker
- Mentor
References
References available upon request.
Timeline
Sr. Manager, Application Services
Memorial Sloan Kettering Cancer Center, Chemotherapy Unit
02.2021 - Current
Informatics Manager
Memorial Sloan Kettering Cancer Center
01.2017 - 02.2021
IT Project Manager
Memorial Sloan Kettering Cancer Center
01.2011 - 01.2017
Database Administrator
Memorial Sloan Kettering Cancer Center
06.2009 - 01.2011
IT Administrator
Memorial Sloan Kettering Cancer Center
06.2005 - 06.2009
Doctor of Ministry - Organizational Leadership - Nonprofit
Liberty University
Master of Science - Management Information Systems
University of Maryland - University College
Bachelor of Science - Management Information Systems
University of Maryland - University College
Associate of Science - Computer Science
Montgomery College
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