Keenan Hooks-Sabree
Atlanta,GA
Summary
Dynamic team leader and customer service expert with proven skills in team collaboration and guest relations honed at STK Midtown. Excelled in training staff and enhancing service efficiency, significantly improving guest satisfaction. Expert in stock management and building rapport, ensuring repeat business and maintaining ambiance.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
STK Midtown
Atlanta, GA
08.2024 - Current
- I look for ways to serve without direction and regularly pitch in by cleaning up and organizing the front area, replenishing condiments and napkins, and bussing during busy times.
- I demonstrate excellent customer service skills by responding promptly to customer inquiries and complaints.
- I implement strategies to improve service efficiency and guest satisfaction.
- I train new front-of-house staff on policies, procedures, and customer service standards.
Retail Sales Associate
Footlocker.com Inc.
Atlanta, GA
07.2023 - 08.2024
- Demonstrated knowledge of store products and services.
- Monitored the sales floor to identify customers needing assistance and merchandise requiring replenishment.
- Demonstrated product features to customers.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
High School Diploma -
Woodland High School
Stockbridge, GA05-2024
Some College (No Degree) - Global Business Management
Morris Brown College
Atlanta, GASkills
- Open-close procedures
- Stock management
- Training and mentoring
- Professional appearance
- Team collaboration
- Payment processing
- Guest Relations
- Maintaining ambiance
- Team Leadership
- Building rapport
Timeline
Front of House Team Member
STK Midtown
08.2024 - Current
Retail Sales Associate
Footlocker.com Inc.
07.2023 - 08.2024
High School Diploma -
Woodland High School
Some College (No Degree) - Global Business Management
Morris Brown College
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