Kea Mason
San Angelo,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Taco villa Crew Member
Odessa, TX
06.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Customer Service
McDonald's
Odessa, TX
06.2015 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Dental Hygiene - Medical Assisting
Eastern New Mexico University
Portales, NMHigh school diploma -
Brownfield High School
TX05.2022
Skills
- Cashiering (5 years)
- Cleaning Experience (1 year)
- Food Service (4 years)
- Customer Service (5 years)
- Kitchen Experience (1 year)
- Cash Handling (3 years)
- Sales (1 year)
- Communication Skills (3 years)
- Computer Skills (Less than 1 year)
- Serving Experience (1 year)
- Restaurant experience (2 years)
- Food safety (2 years)
- Food preparation (Less than 1 year)
- Micros POS (1 year)
Certification
Microsoft Office Specialist
Timeline
Cashier/Customer Service
Taco villa Crew Member
06.2018 - 07.2019
Cashier/Customer Service
McDonald's
06.2015 - 07.2018
Dental Hygiene - Medical Assisting
Eastern New Mexico University
High school diploma -
Brownfield High School