Kea’Ehren Robinson

As the Team Lead at Amazon, I was in charge of overseeing and guiding a dynamic team in a fast-paced warehouse environment. My role was to ensure high standards of safety, productivity, and quality while maintaining a positive work culture. I was responsible for supporting my team members while driving performances higher and ensuring operational goals are met on time.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Cleaned the gym thoroughly and spotlessly insuring safe equipment use for our customers of all ages.
• Held interviews for potential new associates and business partners/sponsors.
• Maintained precise and steady shift scheduling for all employees across all shifts.