Keagan Rasmussen
Endicott
Summary
. Adaptable and enterprising "General Manager" with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
18
18
years of professional experience
Work History
Teleservice Representative/Union Steward
Kaiser Permanente
11.2021 - Current
- Handles continuous inbound telephone calls in a high volume setting from home - remotely.
- Identifies the purpose of the member's call and processes the call according to the appropriate script.
- Updates the patient's demographics.
- Intakes private information from patients, and composes messages for Kaiser Permanente providers.
- Delivered single call resolutions and maintained patient satisfaction through quality servicing.
- Asked pertinent questions to understand the patient's requirements.
- Supported the development of strong workplace policies by collaborating with management and employees.
- Enhanced member satisfaction by addressing grievances promptly and effectively.
- Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
- Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
- Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers.
- Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
- Participated in labor-management meetings to discuss labor issues.
- Negotiated collective bargaining agreements.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Spearheaded negotiation of union contracts as company representative.
General Manager
Station 16
09.2018 - 11.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted in the development of marketing strategies for increased brand visibility and sales growth.
Manager
Little Caesars Pizza
02.2007 - 09.2018
- Enhanced customer experience by promptly addressing any service or product issues, demonstrating commitment to excellent service standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
High School Diploma -
Elk Grove Adult And Community Education
06.2020
Skills
- Operations Management
- Food Safety
- Cost Control
- POS system knowledge
- Customer Engagement
- Team Management
- Adaptable
- Conflict resolution techniques
- Team Leadership
- Delegating Assignments and Tasks
- Front of House Management
- Back of House Management
- Critical Thinking
- Sanitation
- Quality Control
Outside Of Work
- Being the best mom that I can be.
- Reading - Currently reading "Leaders Eat Last" By: Simon Sinek, but a huge fan of the whole "Harry Potter" collection By: J.K. Rowling
- Cooking - I have a family that I love being creative in the kitchen for.
- Traveling
Timeline
Teleservice Representative/Union Steward
Kaiser Permanente
11.2021 - Current
General Manager
Station 16
09.2018 - 11.2021
Manager
Little Caesars Pizza
02.2007 - 09.2018
High School Diploma -
Elk Grove Adult And Community Education
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