Keaijah Brooks
Shelby,NC
Summary
Accomplished professional with a proven track record at Walmart, excelling in customer service and problem-solving. Expert in handling high-stress situations, leading to increased customer loyalty. Skilled in data entry and critical thinking, ensuring efficient and accurate transaction processing. Demonstrates exceptional ability to maintain professionalism and empathy, driving positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Walmart Customer Service Representative
Walmart
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Warehouse Worker
Walmart
03.2020 - 05.2023
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
Target Associate
Target
03.2018 - 09.2020
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
Education
Esthetics - Esthetician
Isothermal Community College
Spindale, NC05.2023
Associate Of Science - Science
Gaston College
Dallas, NC06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
Timeline
Walmart Customer Service Representative
Walmart
05.2023 - Current
Warehouse Worker
Walmart
03.2020 - 05.2023
Target Associate
Target
03.2018 - 09.2020
Esthetics - Esthetician
Isothermal Community College
Associate Of Science - Science
Gaston College
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