Keaijah Kellum
Greensboro,NC
Summary
Motivated and energetic Customer Service Representative with over six years of client-facing experience. Adept at building strong customer relationships, resolving issues efficiently, and driving team performance in both inbound and outbound call environments. Recognized for excellent communication skills, leadership, and problem-solving abilities. Seeking to contribute to a dynamic organization where I can leverage my skills and grow professionally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative – Team Lead
Helphare
02.2019 - Current
- - Streamlined workflow processes and monitored daily productivity to improve service efficiency.
- - Supervised and trained staff on regulatory compliance and internal protocols.
- - Communicated cross-functional objectives and scheduled updates across departments.
- - Managed CRM database, overseeing troubleshooting and reporting for system updates.
Client Relations Specialist
Results Company
01.2015 - 12.2018
- - Customized strategies to promote services and increase customer acquisition.
- - Delivered tailored product recommendations by analyzing customer preferences.
- - Led initiatives to expand sales pipelines, resulting in significant business growth.
- - Maintained in-depth knowledge of product lines to enhance client support.
- - Cultivated positive interactions that resulted in first-call resolutions and loyalty.
Education
CDL Class A - undefined
Patrick Henry Community College
Martinsville, VA12.2022
High School - undefined
Martinsville High School
Martinsville, VA05.2015
Skills
- Customer Service & Client Relations
- Conflict Resolution & Negotiation
- Team Leadership & Training
- Written & Verbal Communication
- CRM & Database Management
- Sales Support & Upselling
- Time Management & Organization
- Adaptability & Continuous Learning
- Microsoft Office Suite Proficiency
Certification
Commercial Driver’s License (CDL), Class A
Timeline
Customer Service Representative – Team Lead
Helphare
02.2019 - Current
Client Relations Specialist
Results Company
01.2015 - 12.2018
CDL Class A - undefined
Patrick Henry Community College
High School - undefined
Martinsville High School
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