ARIANA SANZERI
WEST BOCA VETERINARY CENTER
Boca Raton,FL
11
years of professional experience
Customer service and front-office professional with 10+ years of experience across veterinary, healthcare, hospitality, and hotel operations. Experienced in leading customer-facing teams, managing high-volume scheduling and phone traffic, handling payments and cash reconciliation, coordinating daily operations, resolving customer concerns, and training staff. Known for strong organization, professionalism, attention to detail, and creating positive client and guest experiences.
Work History
LEAD CUSTOMER SERVICE REPRESENTATIVE
3 Years 7 Months- Lead front-desk customer service operations in a busy veterinary practice, ensuring a welcoming, professional experience for clients and their pets.
- Coordinate appointments, check-ins, check-outs, phone calls, client questions, and daily front-office workflow.
- Support and guide customer service/front-desk team members, helping maintain consistent service standards and efficient office operations.
- Communicate with clients regarding appointments, services, payments, records, and follow-up needs while handling concerns with professionalism and empathy.
- Process payments and assist with accurate daily financial and front-desk procedures.
- Maintain accurate client and patient information and support timely communication between clients, veterinary staff, and the front office.
- Assist with training, problem-solving, workflow coordination, and day-to-day operational needs as a lead representative.
FRONT DESK RECEPTIONIST / OFFICE FLOW MANAGER / NEW PATIENT CARE COORDINATOR
2 Months- Greeted and checked in patients, scheduled and confirmed appointments, answered inbound calls, and coordinated daily schedules with therapists.
- Emailed weekly patient agendas and maintained organized patient charts and front-office records.
- Managed office flow by taking patient vitals, preparing treatment rooms, and assisting physical therapists with routine treatment support.
GUEST RELATIONS SUPERVISOR
1 Year 3 Months- Managed front-desk operations, employee workflow, VIP guest relations, inbound calls, reservations, payments, and beach/concièrge operations.
- Handled back-office operations including third-party reconciliations, weekly forecasting, special-event preparation, and performance evaluations.
- Coached and trained employees while resolving guest concerns and maintaining high service standards.
- Recognized with Honorable Mention for Outstanding Employee (February 2022) and Employee of the Month (April 2022).
ASSISTANT GUEST RELATIONS MANAGER
7 Months- Managed front-desk employees, including performance feedback, coaching, and incentive programs.
- Processed and managed bi-weekly payroll and employee schedules.
- Handled guest concerns and maintained positive guest experiences through clear communication and professional service.
- Supported reservations, check-ins/check-outs, phone calls, payments, and document filing.
- Interviewed potential candidates and trained new hires.
PROPERTY ACCOUNTANT
1 Year 1 Month- Created, analyzed, and evaluated bi-weekly payroll and commission reports.
- Submitted invoices into QuickBooks and M3 Accounting software.
- Supervised daily company banking transactions, including cash drawer balancing and cash/credit/debit deposit accuracy.
- Managed the expediting of VCC check reports.
FRONT OFFICE SUPERVISOR
2 Years 10 Months- Ensured positive guest experiences through rapport-building, clear communication, and professional resolution of guest complaints.
- Conducted interviews, trained new hires, and supported front-office staff development.
- Analyzed and verified cashier reports and bank deposits.
- Supervised workflow, room status, and group activities.
FRONT DESK – GALLERY HOST
1 Year 5 Months- Provided front-desk support including reservations, check-ins/check-outs, phone calls, payments, and document filing.
- Built positive guest relationships and professionally handled guest concerns.
- Checked the accuracy and efficiency of guest charges and collected payments.
Education
Graduated
Skills
Customer Service & Client Relations
Appointment & Schedule Management
Cash Handling & Reconciliation
Microsoft Office (Word
Excel)
Citrix/Reserve
Paycom
Front Desk & Office Operations
Inbound Calls & Communication
Payroll & Timekeeping Support
Opera Cloud
IQWare
Fizellia
Team Leadership & Staff Training
Conflict Resolution
Reservation Management
M3 Accounting
TheraOffice
CSI Pay Systems
Timeline
LEAD CUSTOMER SERVICE REPRESENTATIVE
WEST BOCA VETERINARY CENTER
03.2023 - CurrentRead More
FRONT DESK RECEPTIONIST / OFFICE FLOW MANAGER / NEW PATIENT CARE COORDINATOR
PREMIER THERAPY SOLUTIONS
12.2022 - 02.2023Read More
GUEST RELATIONS SUPERVISOR
WYNDHAM DEERFIELD BEACH RESORT
09.2021 - 12.2022Read More
ASSISTANT GUEST RELATIONS MANAGER
OCEAN SKY HOTEL & RESORT
02.2021 - 09.2021Read More
PROPERTY ACCOUNTANT
HYATT PLACE
09.2019 - 10.2020Read More
FRONT OFFICE SUPERVISOR
HYATT PLACE
11.2016 - 09.2019Read More
FRONT DESK – GALLERY HOST
HYATT PLACE
06.2015 - 11.2016Read More
ASPEN HEIGHTS HIGH SCHOOL
Read More