Keaira Connor
Seattle,WA
Summary
Dedicated janitor with proven cleaning expertise, emphasizing safety compliance and effective chemical handling. Committed to ensuring clean, safe environments through diligent waste disposal management and attention to detail.
Detail-oriented professional skilled in cleaning and facilities maintenance. Known for maintaining cleanliness and safety in commercial spaces while providing exceptional customer service. Ready to leverage strong chemical handling and waste management skills to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Janitor
Blackstone Consulting Inc
Seattle, WA
03.2026 - Current
- Maintained cleanliness and sanitation of assigned areas to ensure a safe environment.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Operated cleaning equipment, including floor buffers and vacuums, effectively and safely.
- Restocked supplies in restrooms and common areas to support daily operations.
- Implemented waste management practices to promote recycling and reduce waste.
- Responded quickly to spills or hazards, minimizing disruption to facility operations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
Customer Service Representative
NuWest Group Holdings
Renton, WA
06.2025 - 12.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Processed orders efficiently, maintaining attention to detail throughout transaction lifecycle.
- Resolved customer complaints by identifying core issues and implementing effective solutions.
- Collaborated with team members to streamline workflows and improve overall service delivery.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Adapted quickly to new systems and processes, contributing to improved operational efficiency.
- Monitored customer feedback channels, reporting insights for continuous service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Ramp Agent
American Airlines
SeaTac, WA
04.2025 - 08.2025
- Operated ground support equipment to ensure timely aircraft servicing and departures.
- Loaded and unloaded baggage while adhering to safety protocols and efficiency standards.
- Coordinated aircraft movements on the ramp, optimizing workflow for maximum productivity.
- Conducted inspections of equipment, identifying maintenance needs to prevent service disruptions.
- Collaborated with team members to manage flight schedules and prioritize tasks effectively.
- Assisted in training new ramp agents, enhancing team performance through knowledge sharing.
- Implemented best practices for baggage handling, reducing damage rates and improving customer satisfaction.
- Monitored weather conditions, adjusting operations to maintain safety during adverse conditions.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
Cashier
Kush 21
Burien, WA
03.2025 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash management, including balancing registers at the end of shifts.
- Monitored inventory levels and restocked merchandise as needed to support sales goals.
- Resolved customer complaints promptly, fostering a positive store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Team Member
Target
West Seattle, Wa
02.2025 - 06.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation of merchandise.
- Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Participated in team meetings to discuss sales strategies and operational improvements for store performance.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Patient Service Representative
University of Washington Medical Center
Mountlake Terrace, WA
02.2023 - 11.2024
- Facilitated patient check-ins and appointment scheduling using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records and updated information within hospital databases.
- Collaborated with healthcare teams to ensure seamless patient flow throughout the medical center.
- Educated patients on insurance processes, referral requirements, and available services effectively.
- Assisted in training new staff on office procedures and use of administrative tools.
- Implemented process improvements to enhance front desk operations and increase efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Monitored inventory of office supplies, ensuring availability for uninterrupted operations.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Ramp Agent
McGee Air Services
SeaTac, WA
01.2019 - 04.2024
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Stocked aircraft cabins with necessary equipment and supplies.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
- Streamlined ground operations, contributing to overall increase in flight on-time performance.
- Increased operational efficiency through introduction of more effective scheduling system for ground crew shifts.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
- Improved team response times to incoming aircraft, optimizing use of manpower and resources.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
Patient Service Representative
Optum
Ballard, WA
01.2021 - 06.2023
- Used Epic to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
- Facilitated patient check-ins and appointment scheduling using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records and updated information within hospital databases.
- Collaborated with healthcare teams to ensure seamless patient flow throughout the medical center.
- Educated patients on insurance processes, referral requirements, and available services effectively.
- Assisted in training new staff on office procedures and use of administrative tools.
- Implemented process improvements to enhance front desk operations and increase efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Monitored inventory of office supplies, ensuring availability for uninterrupted operations.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Security Officer
Allied Universal Security Services
Seattle, WA
02.2020 - 07.2021
- Monitored access points to ensure safety and security of premises.
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Prepared detailed reports on incidents, ensuring accurate documentation for investigations.
- Implemented improved surveillance techniques, enhancing overall security effectiveness.
- Collaborated with management to develop strategies for risk mitigation and incident prevention.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Associate of Science -
Associate of Arts - Health Administration
Renton Technical College
Renton06-2026
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Facilities maintenance
- Chemical handling
- Trash compacting
- Dusting proficiency
- Waste disposal management
- Basic repairs
- Skilled housekeeper
- Custodial machine operation
- Appliance cleaning
- Bathroom sanitation
- Recycling
- Safety compliance
- Exterior cleaning
- Entryway management
- Vacuum operation
- Sanitization techniques
- Cleaning supply management
Timeline
Janitor
Blackstone Consulting Inc
03.2026 - Current
Customer Service Representative
NuWest Group Holdings
06.2025 - 12.2025
Ramp Agent
American Airlines
04.2025 - 08.2025
Cashier
Kush 21
03.2025 - 06.2025
Team Member
Target
02.2025 - 06.2025
Patient Service Representative
University of Washington Medical Center
02.2023 - 11.2024
Patient Service Representative
Optum
01.2021 - 06.2023
Security Officer
Allied Universal Security Services
02.2020 - 07.2021
Ramp Agent
McGee Air Services
01.2019 - 04.2024
Associate of Science -
Associate of Arts - Health Administration
Renton Technical College