Keaira Jackson
Upper Marlboro,Maryland
Summary
Dynamic HR professional with a proven track record at ParamountC2, LLC, enhancing recruitment processes and payroll administration. Expert in leveraging customer service and human resources management skills to achieve operational excellence. Demonstrated ability to improve candidate pipelines by 30%, utilizing critical thinking and effective communication to drive organizational success.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
Winkler Pool Management
Hyattsville, Maryland
04.2024 - Current
- Assesses the staffing requirements of the organization and formulates strategies to address them.
- Evaluates candidates, and facilitates the recruitment and training processes.
- Ensures that all staffing practices adhere to company policies and legal regulations.
- Assisted in the development of employee work schedules.
- Generates and submits timely staffing reports and updates to management.
- Collaborated with payroll coordinators and associates to ensure accurate employee compensation.
Human Resources Coordinator
ParamountC2, LLC
Beltsville, MD
12.2022 - 04.2024
- Coordinate virtual hiring fairs, conduct interviews, and ensure a robust candidate pipeline aligns with open position requirements.
- Manage full-cycle recruiting activities, including background checks, contract issuance, and new employee orientation facilitation.
- Administer payroll operations, schedule essential training for new hires, and manage comprehensive employee records with strict confidentiality.
- Managed communication regarding employee orientation and open enrollment for benefits.
Kitchen Staff/Cashier
Honey Baked Ham
Falls Church, VA
08.2019 - 04.2020
- Uphold stringent safety protocols, contributing to a secure and compliant kitchen and store area.
- Facilitate diverse food service operations, preparing meals for dine-in, catering, and retail, with a focus on quality and efficiency.
- Deliver exceptional customer service across multiple channels, including phone and in-person interactions, while proficiently managing transactions and fostering customer loyalty to elevate sales.
Receptionist
Salon De Cheveux
Bladensburg, MD
06.2015 - 02.2018
- Manage appointment scheduling and confirmations, ensuring efficient client service and operational workflow.
- Conduct payment processing and cash handling with accuracy, while maintaining retail merchandise levels to support product availability.
- Deliver high-quality customer service, addressing inquiries and resolving issues promptly to uphold client satisfaction and salon reputation.
Sales Associate
Kohl's
Annapolis, MD
10.2016 - 06.2017
- Deliver high-quality customer service, ensuring a welcoming atmosphere, and proficiently addressing inquiries and concerns.
- Facilitate sales by educating patrons on current promotions, and assisting with product selection, sizing, and styling recommendations.
- Maintain store presentation through regular merchandising, display upkeep, and inventory restocking, contributing to an organized, and appealing shopping environment.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06.2015
Skills
- Customer Service
- People-Oriented
- Payroll Administration
- Human Resources Management
- Recruiting
- MS Office Proficiency
- Problem Resolution
- Recruitment
- Critical Thinking
- Problem-solving
- Communication
- Customer Interaction
- Prioritization
Timeline
Staffing Coordinator
Winkler Pool Management
04.2024 - Current
Human Resources Coordinator
ParamountC2, LLC
12.2022 - 04.2024
Kitchen Staff/Cashier
Honey Baked Ham
08.2019 - 04.2020
Sales Associate
Kohl's
10.2016 - 06.2017
Receptionist
Salon De Cheveux
06.2015 - 02.2018
High School Diploma -
Bladensburg High School
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