Keaira Wilson
Downingtown,PA
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2025
2025
years of professional experience
Work History
Sales and Serivice Lead
Sephora
07.2023 - Current
- Monitored performance metrics regularly to ensure continuous improvement in both sales and marketing efforts.
- Established a robust lead generation pipeline by implementing targeted outreach strategies that attracted high-quality prospects.
- Nurtured existing client accounts with consistent follow-up communications, leading to repeat business opportunities.
- Collaborated with cross-functional teams to develop effective marketing materials for targeted audiences.
Sales and Service Lead
Sephora
11.2022 - 06.2023
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Beauty Advisor
Sephora
11.2021 - 10.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Lead Sales Associate
Ulta Beauty
10.2019 - 09.2022
- Manager over sales floor goals, one on one training with guest and team members, tasked with sales floor marketing, required to know extensive catalog of history and information.
Receptionist
Chester County Housing Authority
- Tasked with day to day time management skills for appointments and walk-ins, filing documents for each department holder and department supervisor, answering multiple phone calls at once with excellent customer service.
Education
Associate Of Business Administration -
Goldey-Beacom College, Wilmington, DE
05.2018
High School Diploma -
Downingtown East High School
06.2016
Skills
- Customer Service and Engagement
- Retail Operations
- Store Organization
- Problem-Solving
- Team building and development
- Sales Goals
Timeline
Sales and Serivice Lead
Sephora
07.2023 - Current
Sales and Service Lead
Sephora
11.2022 - 06.2023
Beauty Advisor
Sephora
11.2021 - 10.2022
Lead Sales Associate
Ulta Beauty
10.2019 - 09.2022
High School Diploma -
Downingtown East High School
Receptionist
Chester County Housing Authority
Associate Of Business Administration -
Goldey-Beacom College, Wilmington, DE
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