KEA'JIA MORROW
Milwaukee,WI
Summary
A current Business Administration student with 5+ years of customer service experience. Seeking a flexible opportunity that supports continued education while building experience with patient or customer relationships, while also utilizing and strengthening customer service skills.
Overview
8
8
years of professional experience
Work History
Life Insurance Specialist (Registrar)
Mars Solutions/Northwestern Mutual
11.2023 - Current
- Excellent written and oral communication skills with the ability to handle confidential information, exercise tact, diplomacy and resourcefulness.
- Proficient and flexible in computer skills and using various software packages.
- Navigated complex policy requirements to provide accurate information to both clients and colleagues consistently.
- Collaborated with underwriters to ensure accurate information.
- Demonstrated consistent performance by meeting or exceeding established targets daily.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Managed 280+ policies per day.
Special Loans Administrator
Dovenmuehle
01.2020 - 09.2023
- Handle all aspects of various loans to ensure processing is complete in a timely manner and in accordance with government and investor guidelines.
- Prepare and distribute weekly, daily and monthly reports as required.
- Correspond with both investors and clients to determine payment factors.
- Performs reviews of loan documents and disclosures.
- Handles other duties as assigned.
Universal Banker (NMLS Certified)
U.S. Bank
11.2019 - 07.2020
- Assisted customers with transactions and opening new accounts
- Reviewed documents for the accuracy or legal compliance, while verifying the identity of account holders
- Duties included the sales and servicing of all products, credit cards, loans, mortgages, etc.
Tier 1 Advisor
Concentrix
01.2017 - 11.2019
- Responsible for the setup, including any troubleshooting, and breakdown of events requiring technical support
- Scheduled Apple Care appointments at local apple stores nationwide; diagnosed broken or improperly functioning devices, iPhones
- Performed light sales of Apple Care Insurance products.
Data Entry Clerk
Genco Pharmaceutical Services
05.2016 - 12.2017
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations
- Alternated goods in inventory, preparing orders for shipment
- Performed inventory control; recorded information, shortages, and discrepancies to keep records current and accurate
- Kept documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery.
Education
Associate of Business Administration -
Bryant & Stratton College
Wauwatosa, WI05.2025
Skills
- Insurance product knowledge
- Claims processing
- Policy analysis
- Sales proficiency
Timeline
Life Insurance Specialist (Registrar)
Mars Solutions/Northwestern Mutual
11.2023 - Current
Special Loans Administrator
Dovenmuehle
01.2020 - 09.2023
Universal Banker (NMLS Certified)
U.S. Bank
11.2019 - 07.2020
Tier 1 Advisor
Concentrix
01.2017 - 11.2019
Data Entry Clerk
Genco Pharmaceutical Services
05.2016 - 12.2017
Associate of Business Administration -
Bryant & Stratton College
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