Keal Carter
Detroit,MI
Summary
Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and team leadership. Enhanced sales performance through strategic merchandising and staff training, achieving significant improvements in customer satisfaction. Skilled in inventory management and payroll oversight, fostering a results-driven environment that promotes growth and operational efficiency. President Club Member 2025
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
Detroit, MI
12.2023 - Current
- Led daily operations of store, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Analyzed sales data to identify trends, adjusting merchandising strategies to boost revenue potential.
- Implemented process improvements that streamlined workflows, reducing operational inefficiencies across departments.
- Oversaw scheduling and payroll management, ensuring compliance with labor regulations and company policies.
- Developed strong relationships with vendors to negotiate pricing and maintain quality product availability.
- Monitored store performance against key metrics, driving initiatives that improved overall sales growth and customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Rite-Aid Pharmacy
Detroit, MI
03.2022 - 12.2023
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and supervised team members to enhance customer service and sales performance.
- Developed and implemented visual merchandising strategies to increase product visibility.
- Analyzed sales data to identify trends and optimize stock replenishment processes.
- Fostered a positive work culture through team-building activities and recognition programs.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Nursing
Austin Peay State University
Clarksville, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and development
- Outstanding communication skills
- Team building and leadership
- Recruiting and hiring
- Leadership development
- Sales expertise
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Payroll management
- Sales professional
- Loss prevention
Accomplishments
- Increased sales by coaching department managers on new merchandising standards.
- Helped train and mentor three successful commercial managers, one store manager and a newly promoted assistant manager within one year.
- Supervised team of 10 staff members.
Certification
ISW training
Store Manager excellence class
Timeline
Store Manager
AutoZone
12.2023 - Current
Store Manager
Rite-Aid Pharmacy
03.2022 - 12.2023
Nursing
Austin Peay State University