Ke'ala Cabison-Kaho'onei
Waianae
Summary
Proficient in resolving customer inquiries and conflicts while delivering engaging entertainment experiences. Committed to relationship building and flexibility, ensuring smooth operations and increased guest loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic entertainer and customer service professional with strengths in conflict resolution and collaborative teamwork. Known for creating memorable experiences through active listening and relationship building.
Overview
5
5
years of professional experience
Work History
Entertainer
Paradise Cove Luau
Kapolei, HI
06.2024 - 12.2025
- Performed engaging musical dance performances for diverse audiences at themed events.
- Developed a repertoire of traditional Hawaiian songs and dances, enriching cultural representation at events.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Collaborated with team members to create dynamic entertainment experiences that enhanced guest satisfaction.
- Assisted in coordinating event logistics, ensuring timely setup and smooth transitions during performances.
- Adapted performance styles to suit varying audience demographics and preferences, increasing engagement levels.
Customer Service Representative
Navy Exchange Hawaii
Honolulu, HI
10.2020 - 07.2022
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Processed transactions accurately through point-of-sale systems, ensuring smooth operations.
- Collaborated with team members to streamline service delivery and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained knowledge of products and services, providing informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Waianae High School
WaianaeSkills
- Conflict resolution
- Collaborative teamwork
- Flexible schedule
- Hawaiian fluency
- Active listening
- Customer service
- Relationship building
- Complaint handling
Timeline
Entertainer
Paradise Cove Luau
06.2024 - 12.2025
Customer Service Representative
Navy Exchange Hawaii
10.2020 - 07.2022
High School Diploma -
Waianae High School