Keala Mero
Miami Gardens,FL
Summary
Focused Remote Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
16
16
years of professional experience
Work History
Remote Administrative Manager
Sunset Express & Associates INC
Miami Gardens, FL
04.2019 - 07.2024
- Experience working customer service and sales remotely from 2020-2024 with proper Equipment and efficient Internet connection.
- Managed approximately 20-30 incoming calls, emails per day from customers.
- Inbound calls for New customers giving information and selling our services.
- Inbound and outbound calls for existing customers assisting with financial statements and federal documents
- Inputting client database
- Creating ad listings for Facebook
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Assisting New and Existing customers via email and website chat (sending E-sign documentation, verification of federal documents and federal ID's, Financial statements, immigration, Tax paperwork, Assisting businesses in Licensing requirements
Licensed Massage Therapist
Massage Envy Spa
Miami, FL
03.2011 - 04.2019
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Lead Server
Chilis's Bar and Grill
Miami, FL
04.2008 - 02.2011
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2007
Skills
- Organization and Multitasking
- Stafff Management
Skating
I love skating on my free time it truly gives me joy
Languages
English
Full Professional
Spanish
Full Professional
Italian
Elementary
Timeline
Remote Administrative Manager
Sunset Express & Associates INC
04.2019 - 07.2024
Licensed Massage Therapist
Massage Envy Spa
03.2011 - 04.2019
Lead Server
Chilis's Bar and Grill
04.2008 - 02.2011
High School Diploma -
Felix Varela Senior High School