Keala Quinlan
Seattle,WA
Overview
4
4
years of professional experience
Work History
Route Sales Representative
Frito-Lay
Everett, WA
07.2023 - 06.2024
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Participated in promotional activities such as special events, trade shows.
- Responded quickly to customer inquiries regarding products or services.
Sales Associate
Reyes Holdings-Golden Brands
Hayward, CA
03.2023 - 06.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Recommended new products to customers based on needs and interests, resulting in new points of distribution and increased sales revenue.
- Planned and organized routes within territory to maximize efficiency and time.
- Addressed customer questions and concerns regarding products, prices and availability.
- Monitored market conditions, product innovations and competitor activity using IRI and adjusted account sales approach to address latest market developments.
Merchandiser
Golden Brands - Reyes Holdings
Fremont, CA
10.2022 - 03.2023
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Built product displays and placed appropriate signage for merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Built effective partner store relationships to improve customer satisfaction.
Production Assistant
Armanino LLP
San Ramon, CA
07.2021 - 01.2022
- Monitored schedules, met deadlines and coordinated with staff members in support of production department.
- Completed wide range of production support tasks over multiple filming areas.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Prepared sets with lighting and other equipment to meet production specifications.
Customer Care Agent
Columbia Sportswear E-Commerce
Portland , OR
10.2020 - 02.2021
- Informed customers about all product lines and services offered by company.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Education
Bachelor of Science - Organizational Communication
University of Portland
Portland, ORSkills
- Strong verbal and written communication
- Problem Solving
- Highly Organized and Detail Oriented
- Project and Account Management
- Multitasking and Prioritization
- Team Collaboration
- Time Management
- Friendly and Personable
- Client Relations
- Microsoft Office Software
- IRI Data Analytics Software
- Salesforce/E360
- VIPSales and VIPKarma
Timeline
Route Sales Representative
Frito-Lay
07.2023 - 06.2024
Sales Associate
Reyes Holdings-Golden Brands
03.2023 - 06.2023
Merchandiser
Golden Brands - Reyes Holdings
10.2022 - 03.2023
Production Assistant
Armanino LLP
07.2021 - 01.2022
Customer Care Agent
Columbia Sportswear E-Commerce
10.2020 - 02.2021
Bachelor of Science - Organizational Communication
University of Portland
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