Keala Watson-Wheaton
Los Angeles,USA
Summary
Personable administrative professional with strong communication skills, and a focus on building positive relationships with clients, management, and staff, ready to support organizations focused on vulnerable populations. Proven expertise in problem-solving, conflict resolution, and resource allocation, leading to enhanced productivity. Extensive experience in managing high-priority tasks and office operations, utilizing various software platforms effectively. Detail-oriented and capable of thriving in fast-paced environments while maintaining accuracy and efficiency. Comfortable working alone or with teams to accomplish clerical tasks accurately and in a timely manner.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative/Personal Assistant
Linda Lack, Ph.D.
Los Angeles, USA
05.2021 - 12.2025
- Supported a diverse population of vulnerable clients by providing resources for physical, emotional, and financial needs.
- Provided crisis intervention and emotional support during challenging situations.
- Protected sensitive client and business information to maintain confidentiality.
- Drafted proposals for business expansion and enhanced client outreach initiatives.
- Oversaw client billing processes, developing financial reports to boost revenue and retention.
- Managed the Executive Director's calendar, prioritizing appointments, meetings, project deadlines, and travel based on urgency.
- Organized daily tasks and scheduled team meetings, optimizing time management for efficiency.
- Coordinated with vendors for personal and business needs, managing work orders and logistics.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Front Desk Receptionist/Basic Need Coordinator
UCLA Community Programs Office
Los Angeles, USA
08.2019 - 06.2020
- Restocked and maintained clean environment in accordance with health certifications.
- Handled food with precautions to ensure safety during distribution and consumption.
- Fostered community among students through student outreach, creating a welcoming space for those facing food insecurity.
- Oversaw front desk operations, managed calls, and greeted visitors and directed them to appropriate offices or personnel.
- Managed interns through task delegation and supervised completion to enhance team efficiency.
- Developed business contacts to establish donation network for future events and food closet supplies.
Peer Counselor - SHAPE
University of California Los Angeles
Los Angeles, USA
08.2017 - 04.2018
- Provided peer support and guidance to students navigating personal challenges.
- Conducted one-on-one counseling sessions tailored to individual needs.
- Maintained a safe, empathetic environment for discussing mental health concerns.
- Served as liaison between students and university support services.
- Collaborated with campus resources to advance student wellness initiatives.
- Tracked student treatment plans and goals through detailed confidential portfolios.
- Researched community resources, including housing, job training, and financial aid options.
- Advised up to 10 students weekly on academic planning and study skill enhancements.
Education
Bachelor's - Sociology
University of California - Los Angeles
Los Angeles, CA09-2020
Skills
- Effective communication
- Crisis intervention
- Resource coordination
- Community outreach
- Conflict management and resolution
- Problem solving
- Administrative support
- Financial assistance experience
- Typing proficiency
- Workload management
- Customer relationship management
- Compliance tasks support
- Analytical skills
- Productivity software knowledge
- Patience, empathy and resilience
- Computer networking skills
- Calendar coordination
- Google Suite proficiency
- Microsoft Office proficiency
Certification
Driver's License
Timeline
Administrative/Personal Assistant
Linda Lack, Ph.D.
05.2021 - 12.2025
Front Desk Receptionist/Basic Need Coordinator
UCLA Community Programs Office
08.2019 - 06.2020
Peer Counselor - SHAPE
University of California Los Angeles
08.2017 - 04.2018
Bachelor's - Sociology
University of California - Los Angeles