Ke'ale Alii Baclig
Honolulu,hi
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
14
14
years of professional experience
Work History
Store Manager
Sunglass Hut - Luxottica
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Malibu Shirts
05.2022 - 08.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
Call Center Representative
Hickam Federal Credit Union
08.2022 - 12.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to resolve service and billing issues.
- Offered resolutions to de-escalate calls and solve customer issues.
Call Center Representative
Enterprise Holdings
11.2015 - 03.2020
- Provides Support for all admininistrative tasks including booking reservations handling customer queries and performing all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards..
- Altering reservations and learning the policies,procedures and systems for Enterprise Alamo National brands.
- Excel Spreedsheet, Outlook, odyssey, Microsoft use daily.
Lead Host
Tony Romas
07.2018 - 01.2020
- Training All New Emloyees
- Assigned patrons to tables suitable for their needs according to rotation.
- Answer telephone calls, New Reservations, takeout orders
- Help clean tables, and other duties assigned by management.
- Checked menus to verify current selection availability and cleanliness.
Host
Cheeseburger and pardise
12.2015 - 11.2017
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered phones politely and promptly, accurately recording and confirming reservations.
Sales Associate
Forever21
01.2012 - 12.2014
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer s questions and requests in a prompt and efficient manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Key Holder- Sales
GNC Nurtation
08.2011 - 06.2014
- Assisted Customers with Nurtation needs and product needs.
- Closeing and opening duties, cashout Day/nightly logs
- Assists in processing and replenshing merchandise and monitors the floors Stock
- inventory on stores products
Customer Service Agent
American airlines
08.2011 - 02.2012
- Greeted passenegers,verified tickets and directed passengers to assigned seats..
- Relayed updates and informtion to passengers in a friendly and timely family.
- Checkin, baggage processing reservations and ticketing, boarding of flights, air-bridge operation, greeting arriveing passengers, handling of VIPs, provide specail passenger assistance.
Education
High School Diploma -
King Kekaulike High School
2006
Skills
- Creative Problem Solver
- Quick Learner
- Proficient is cash management
- MS Window proficient
- Odyssey
- Outlook
Timeline
Store Manager
Sunglass Hut - Luxottica
09.2024 - Current
Call Center Representative
Hickam Federal Credit Union
08.2022 - 12.2022
Store Manager
Malibu Shirts
05.2022 - 08.2024
Lead Host
Tony Romas
07.2018 - 01.2020
Host
Cheeseburger and pardise
12.2015 - 11.2017
Call Center Representative
Enterprise Holdings
11.2015 - 03.2020
Sales Associate
Forever21
01.2012 - 12.2014
Key Holder- Sales
GNC Nurtation
08.2011 - 06.2014
Customer Service Agent
American airlines
08.2011 - 02.2012
High School Diploma -
King Kekaulike High School
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