Kealey Gump
Mannington,WV
Summary
Providing years of customer service, I've had developed many skills through the jobs ive had the pleasures in working. Including (but not limited to) hospitality, social skills, 2-3 years of retail/sales, cash handling, 1-2 management skills, and task managing.
And with the education ive had, has helped improve and grow these skills.
Overview
10
10
years of professional experience
Work History
Head Bartender
Elks Lodge 388
Mannington, WV
02.2023 - Current
- Assisted in developing cocktail recipes to enhance drink offerings and customer satisfaction.
- Learned proper bartending techniques, ensuring quality service and adherence to safety standards.
- Supported inventory management by tracking supplies and assisting in ordering processes.
- Engaged with customers to provide recommendations and foster a welcoming atmosphere.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Waitress
Cracker Barrell
Fairmont, WV
03.2021 - 04.2023
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Drove sales growth for restaurant and retail operations by optimizing product placement and delivering exceptional customer service.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Baby B's
Mannington, WV
07.2020 - 03.2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Demonstrated knowledge of menu items, offering recommendations to guests based on preferences.
- Processed transactions accurately using point-of-sale systems while maintaining cash handling standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Full Belly Stuffed Burgers
Bradenton, FL
10.2019 - 04.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Managed cash register operations, processing payments efficiently and accurately.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Suggested menu items based on customer preferences, contributing to increased satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier/Cook
Gumps Grocery
Mannington, WV
07.2017 - 09.2019
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized cash register area, contributing to a tidy store environment.
- Handled returns and exchanges according to store policies, improving customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Executed food preparation tasks while maintaining a clean and organized kitchen space.
Ice Cream Server
Our Back Porch, Ice Cream
Mannington, WV
06.2016 - 10.2017
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Facial Specialist - Aesthetician
American Institute Of Beauty
Largo, FL04.2020
High School Diploma -
North Marion High School
Farmington, WV05.2018
Skills
Years of Customer Service
1-2 years of Management
2-3 years of Retail Sales (Restaurant, Store, and Salon based)
Cash handling
Suggestive selling
Sales and upselling techniques
7 years Staff training and supervision
Cash handling expertise
Taking inventory
Timeline
Head Bartender
Elks Lodge 388
02.2023 - Current
Waitress
Cracker Barrell
03.2021 - 04.2023
Waitress
Baby B's
07.2020 - 03.2021
Waitress
Full Belly Stuffed Burgers
10.2019 - 04.2020
Cashier/Cook
Gumps Grocery
07.2017 - 09.2019
Ice Cream Server
Our Back Porch, Ice Cream
06.2016 - 10.2017
Facial Specialist - Aesthetician
American Institute Of Beauty
High School Diploma -
North Marion High School