Kealohilani Maileoi
BURIEN,WA
Summary
Dedicated performer in collecting and entering data into computer databases. Assisted in reducing accounts receivables by adhering to policies and procedures. Strong background in warehouse agent operations seeking to take next career step. Accomplished in optimizing workflows, streamlining inventory management functions, and enhancing safety in the workplace. Highly adapt at operating heavy equipment and machinery throughout manufacturing facilities.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Conifer Solutions
04.2025 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated communication between patients and medical staff to enhance service delivery and patient satisfaction.
- Streamlined appointment scheduling procedures, reducing wait times for patients and improving overall operational efficiency.
- Trained new staff on patient access protocols, fostering a collaborative environment and enhancing team performance.
- Implemented electronic health record (EHR) systems for efficient documentation, improving information accessibility for healthcare providers.
- Conducted insurance verification processes to ensure coverage and expedite patient admissions effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Material Handler
FedEx Express
01.2023 - Current
- Collected and entered aircraft demographic and package load data into computer database to establish shipping origin.
- Increased customer satisfaction by accurately and promptly processing orders.
- Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs of aircraft.
- Serves as liaison between company and ULD repair vendor, as required.
- Streamlined loading processes, reducing turnaround times while maintaining compliance with safety standards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Implemented best practices for warehouse organization, enhancing workflow efficiency.
Homemaker
11.2018 - 12.2022
- Developed, managed, and organized family meal plans and prepared nutritious meals for family members.
- Created and maintained detailed budget records, paying bills and tracking expenses on a monthly basis.
- Ensured the efficient functioning of the household by maintaining a clean and orderly living environment by managing daily activities such as scheduling appointments, running errands, and arranging transportation.
Customer Service/loss Prevention
Nordstrom
01.2010 - 11.2018
- Demonstrated success in working with internal and external customers to provide excellent customer service in a professional setting.
- Possess a strong knowledge of business terminology & how to operate software systems to efficiently process customer transactions.
- Balanced ability to multi-task efficiently while maintaining a high level of accuracy in data entry.
- Monitored premises to prevent theft and loss, ensuring a secure shopping environment.
- Conducted thorough investigations of suspected theft incidents, documenting findings accurately.
- Analyzed security footage to identify patterns in theft, recommending strategic improvements to protocols.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Built positive relationships with customers by providing exceptional customer service.
Education
Associate of Arts Degree - Criminal Justice
Remington College
01.2010
High School Diploma - undefined
Evergreen High School
01.2008
Skills
- PROBLEM-SOLVING SKILLS
- MULTI-TASKING
- EXCEPTIONAL CUSTOMER SERVICE
- ELECTRONIC RECORDKEEPING
- REGISTRATION & ADMISSIONS
- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS
- RELIABLE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
Conifer Solutions
04.2025 - Current
Material Handler
FedEx Express
01.2023 - Current
Homemaker
11.2018 - 12.2022
Customer Service/loss Prevention
Nordstrom
01.2010 - 11.2018
High School Diploma - undefined
Evergreen High School
Associate of Arts Degree - Criminal Justice
Remington College
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