Jan Kirstin Acejo
Burien,WA
Summary
Healthcare operations professional with over years of experience in patient services and multi-site clinical environments. Proven ability to support front office operations, optimize patient access workflows, and mentor staff in compliance-driven settings. Brings a systems-focused approach to problem-solving, collaboration, and continuous improvement in fast-paced healthcare organizations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative/Phlebotomist
Quest Diagnostics
Redmond, WA
07.2024 - Current
- Support front office patient services workflows, including check-in, identity verification, eligibility confirmation, and accurate documentation.
- Coordinate patient flow and prioritize competing operational demands in fast-paced clinical environments.
- Maintain strict compliance with HIPAA, CLIA, OSHA, and laboratory safety standards.
- Collaborate with laboratory technologists, clinicians, and site staff to resolve operational bottlenecks, and support continuity of care.
- Utilize EHRs, laboratory information systems, and reporting tools (Excel, Outlook, and Word) to ensure audit-ready documentation.
Phlebotomist / Research Operations Support
Labcorp | Solomon Park Research Laboratories
Seattle, Washington
01.2020 - 06.2024
- Train and mentor externs and new hires, reinforcing standardized workflows, compliance requirements, and service expectations.
- Support consent-adjacent workflows, including identity verification, eligibility screening, and protocol compliance.
- Maintain chain of custody and data integrity across clinical, diagnostic, forensic, and research samples.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZ12-2025
Master of Science - Health Care Administration & Policy
Arizona State University
Tempe, AZSkills
- Patient care
- Electronic health records
- Data integrity
- Regulatory compliance
- Effective communication
- Team collaboration
Timeline
Patient Service Representative/Phlebotomist
Quest Diagnostics
07.2024 - Current
Phlebotomist / Research Operations Support
Labcorp | Solomon Park Research Laboratories
01.2020 - 06.2024
Bachelor of Science - Biomedical Sciences
Arizona State University
Master of Science - Health Care Administration & Policy
Arizona State University