Marisela Torales
El Paso,TX
Summary
- Compassionate and patient-centered Patient Service Representative and Phlebotomist with hands-on experience in venipuncture and delivery high-quality care in fast-paced healthcare settings. Known for providing exceptional customer service through empathetic, clear, and professional communication that promotes patient comfort, trust, and satisfaction. Committed to learn new clinical skills and support the healthcare team in providing quality patient care. Ability to multitask, resolve concerns efficiently, maintain HIPAA compliance, and ensure accurate clinical documentation while prioritizing safety, professionalism, and positive patient experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative and Phlebotomist
Quest Diagnostics
01.2019 - Current
- Performed venipuncture and capillary draws with precision and adherence to safety protocols.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Collaborated with healthcare teams to optimize blood draw processes and improve patient care standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Server
Carnitas Queretaro
03.2016 - 03.2019
- Delivered exceptional customer service by accurately taking orders and managing tables efficiently.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Nursing
El Paso Community College
El Paso, TX05-2026
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Venipuncture expertise
- Specimen labeling procedures
- Specimen preparation
- Customer service
- HIPAA compliance
- Fluent in English and Spanish
- Clinical data entry
Certification
- PT - Phlebotomy Technician
- Basic Life Support - American Heart Association
- HIPPA Training
Languages
English
Spanish
Timeline
Patient Service Representative and Phlebotomist
Quest Diagnostics
01.2019 - Current
Server
Carnitas Queretaro
03.2016 - 03.2019
Associate of Applied Science - Nursing
El Paso Community College