Ginelle Smith
Akron,OH
Summary
Healthcare professional with a wealth of experience in patient service roles, ready to contribute to a dynamic team. Demonstrates strengths in patient interaction and administrative tasks. Reliable and flexible, contributing effectively to team goal and patient care excellence.
Skilled in venipuncture and known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service.
Overview
25
25
years of professional experience
Work History
Phlebotomist/Patient Service Representative
Quest Diagnostics
07.2007 - Current
- Performed venipunctures and capillary collections with precision and care to ensure patient comfort.
- Educated patients on preparation requirements for various tests, enhancing compliance and satisfaction.
- Executed specimen processing procedures, maintaining strict adherence to safety and quality protocols.
- Collaborated with medical staff to streamline patient flow and improve service delivery.
- Monitored inventory levels of supplies and equipment, ensuring availability for daily operations.
- Maintained cleanliness and organization of work area, supporting an efficient workflow.
- Adhered to safety guidelines for infection control, promoting a safe environment for patients and staff.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Also preformed the same tasks/duties as in the previous phlebotomy position
Phlebotomist
LabCorp
07.2002 - 11.2005
- Executed precise venipunctures and capillary collections, ensuring patient comfort and safety during procedures.
- Maintained sterile techniques while collecting specimens, minimizing risk of contamination and ensuring accurate results.
- Trained new staff on best practices for specimen collection and patient interaction, enhancing team performance.
- Administered patient questionnaires to gather medical history and ensure compliance with testing protocols.
- Monitored supply inventory and requested necessary stock to maintain readiness for daily operations.
- Educated patients about procedures and addressed concerns, fostering trust and understanding.
- Participated in continuing education programs to stay current on phlebotomy techniques and safety regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medical Assistant
Paragon Women's Health
07.2000 - 07.2002
- Assisted patients with intake procedures, ensuring accurate documentation of personal and medical information.
- Coordinated patient appointments, optimizing clinic schedule for improved efficiency and reduced waiting times.
- Monitored and recorded vital signs, contributing to accurate and timely patient assessments.
- Supported physicians by preparing examination rooms, ensuring cleanliness and readiness for patient visits.
- Conducted routine inventory checks on medical supplies, ensuring availability and proper stock levels.
- Educated patients on pre- and post-procedural care, providing clear instructions for optimal recovery.
- Supported laboratory functions by preparing samples and assisting with basic testing procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associate of Science - Medical Assisting/Phlebotomy
Akron Institute/Herzing University
Akron, OH12-1999
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Patient confidentiality
- Specimen labeling procedures
- HIPAA compliance
- Time management
- Teamwork and collaboration
- Attention to detail
- Customer service
Timeline
Phlebotomist/Patient Service Representative
Quest Diagnostics
07.2007 - Current
Phlebotomist
LabCorp
07.2002 - 11.2005
Medical Assistant
Paragon Women's Health
07.2000 - 07.2002
Associate of Science - Medical Assisting/Phlebotomy
Akron Institute/Herzing University