Mae Arca
Summary
Highly organized and dedicated Patient Service Representative with a proven track record of patient advocacy and education. Recognized for efficiently coordinating busy medical offices and maintaining a composed demeanor in high-pressure situations. A skilled communicator and team builder, proficient at fostering collaborative environments. Proficient in medical terminology and scheduling, with certification as a Phlebotomist specializing in venipuncture, capillary puncture, and special collection procedures. Committed to upholding the highest standards of quality control and patient care through meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist/Patient Service Representative
Quest Diagnostics
05.2022 - 05.2023
- Assisted patients in completing check-in and payment paperwork, ensuring a smooth process.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Managed financial transactions by accepting copayments and maintaining detailed financial records.
- Applied administrative expertise and courtesy to explain procedures and services to patients, contributing to a positive healthcare experience.
Donor Support Technician/Plasma Processor
CSL Plasma Center
03.2022 - 05.2022
- Disconnects donor upon completion of the donation process.
- Utilizes sterile technique to draw samples and uses heat sealer to assure sterility and quality of plasma unit samples.
Barista
Sharetea
07.2021 - 03.2022
- Created a diverse range of hot and cold drinks during typical shifts, consistently achieving high customer satisfaction scores.
- Ensured adequate supply levels in both counter and customer areas to meet typical demands.
Machine Operator Packer
AJM Packaging Corporation
02.2020 - 03.2021
- Maintained product quality by regularly checking labels, packaging, and other relevant factors.
- Demonstrated efficiency in wrapping and boxing paper plates promptly and accurately, ensuring uniformity to meet fulfillment targets.
Cashier
Island Pacific Supermarket
11.2019 - 02.2020
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to foster loyalty, satisfaction, and increased sales numbers.
- Conducted the reconciliation of the cash drawer at the beginning and end of each shift, meticulously accounting for any discrepancies or errors.
Server
Blue Poke
04.2019 - 11.2019
- Collected credit card and cash payments from customers.
- Maintained cleanliness in the dining room by wiping tables and disposing of trash in receptacles.
Education
Southwestern College
Chula Vista, CAHigh School Diploma -
Sweetwater High School
National City, CA2020
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Dependable and Responsible
- Data Entry
Certification
- PT - Phlebotomy Technician
Languages
Filipino
Timeline
Phlebotomist/Patient Service Representative
Quest Diagnostics
05.2022 - 05.2023
Donor Support Technician/Plasma Processor
CSL Plasma Center
03.2022 - 05.2022
Barista
Sharetea
07.2021 - 03.2022
Machine Operator Packer
AJM Packaging Corporation
02.2020 - 03.2021
Cashier
Island Pacific Supermarket
11.2019 - 02.2020
Server
Blue Poke
04.2019 - 11.2019
Southwestern College
High School Diploma -
Sweetwater High School
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