Summary
Overview
Work History
Skills
Education
Certification
Timeline
Generic

Indya Miller

Grand Rapids,MI

Summary

Experienced professional seeking a position in a growth-oriented company to effectively utilize problem-solving and communication skills. Committed to contributing to a team that values mature judgment, performance, and offers ongoing advancement opportunities.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Patient Service Representative

Mary Free Bed Rehabilitation Hospital
08.2024 - Current
  • Achieved up-to-date understanding of regulatory requirements by actively participating in ongoing training programs for HIPAA compliance
  • Verified insurance eligibility and coverage for patients
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes
  • Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.

Cheerleading Founder

YMCA of Greater Grand Rapids
06.2024 - Current
  • Founded a cheerleading program focusing on enhancing physical health, social skills, self-confidence, and community engagement in students
  • Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders
  • Implemented injury prevention strategies by incorporating proper stretching techniques and strength conditioning exercises into practice sessions.

Pool Deck Manager

YMCA of Greater Grand Rapids
01.2024 - Current
  • Maintained consistent flow of swim lessons in a professional manner
  • Managed student check-ins and provided guidance to instructors
  • Managed swim evaluation process
  • Effectively communicate with parents to address any concerns or issues regarding students' performance.

Membership Services Representative

YMCA of Greater Grand Rapids
05.2023 - Current
  • Assisted prospective and established members in person or by telephone
  • Helped members navigate systems, pay for services and resolve different concerns
  • Created successful sales presentations to highlight membership, overcome objections and close sales
  • Maintained strict safety standards facility-wide and with every group
  • Led tours of facility to show prospects amenities and other benefits of membership.

Head Lifeguard

YMCA of Greater Grand Rapids
06.2022 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Evaluated lifeguard proficiency through regular drills, ensuring adherence to safety regulations
  • Promoted teamwork among lifeguards using effective leadership strategies leading to increased collaboration
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.

Swim Instructor

YMCA of Greater Grand Rapids
06.2022 - Current
  • Taught weekly swim instruction to students varying in ages and skill levels
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique
  • Continually updated personal knowledge of swimming techniques and industry trends, ensuring the highest quality of instruction possible for clients.

Rehab Technician

Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024
  • Assists therapists and therapy assistants in preparing and treating patients receiving therapy services
  • Performed routine tasks delegated by therapist and therapy assistants
  • Executed required tasks of data entry, patient rounding, and chart audits.

Rehab Technician

Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024
  • Assists therapists and therapy assistants in preparing and treating patients receiving therapy services
  • Performed routine tasks delegated by therapist and therapy assistants
  • Executed required tasks of data entry, patient rounding, and chart audits.

Bank Teller

TCF/ Huntington Bank
03.2021 - 09.2021
  • Enabled smooth financial operations for bank clients through assistance with routine transactions including deposits, withdrawals, and issuance of money orders or cashier's checks
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Front Desk/Membership Coordinator

Premier Athletic and Tennis Club
09.2018 - 08.2021
  • Greeted and assisted guests and members, managed phone inquiries, facilitated tennis reservations, registered members for classes, processed payments, supervised pool activities
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.

Skills

  • Excellent Customer Service
  • Interpersonal
  • Collaborative Team Player
  • Problem-Solving Skills
  • Excellent Communication
  • Proficient Organizational Development
  • Detailed Oriented
  • HIPAA Compliance
  • Medical terminology knowledge
  • Epic Experienced
  • Microsoft Windows and Office

Education

Bachelor of Science - Exercise Science- Health and Fitness

Grand Valley State University
Allendale, MI
06.2024

Certification

First Aid/BLS Certified

Timeline

Patient Service Representative

Mary Free Bed Rehabilitation Hospital
08.2024 - Current

Cheerleading Founder

YMCA of Greater Grand Rapids
06.2024 - Current

Pool Deck Manager

YMCA of Greater Grand Rapids
01.2024 - Current

Membership Services Representative

YMCA of Greater Grand Rapids
05.2023 - Current

Head Lifeguard

YMCA of Greater Grand Rapids
06.2022 - Current

Swim Instructor

YMCA of Greater Grand Rapids
06.2022 - Current

Bank Teller

TCF/ Huntington Bank
03.2021 - 09.2021

Rehab Technician

Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024

Rehab Technician

Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024

Front Desk/Membership Coordinator

Premier Athletic and Tennis Club
09.2018 - 08.2021

Bachelor of Science - Exercise Science- Health and Fitness

Grand Valley State University
First Aid/BLS Certified
Indya Miller