Indya Miller
Grand Rapids,MI
Summary
Experienced professional seeking a position in a growth-oriented company to effectively utilize problem-solving and communication skills. Committed to contributing to a team that values mature judgment, performance, and offers ongoing advancement opportunities.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
08.2024 - Current
- Achieved up-to-date understanding of regulatory requirements by actively participating in ongoing training programs for HIPAA compliance
- Verified insurance eligibility and coverage for patients
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Filed and maintained patient records in accordance with HIPAA regulations
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
Cheerleading Founder
YMCA of Greater Grand Rapids
06.2024 - Current
- Founded a cheerleading program focusing on enhancing physical health, social skills, self-confidence, and community engagement in students
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders
- Implemented injury prevention strategies by incorporating proper stretching techniques and strength conditioning exercises into practice sessions.
Pool Deck Manager
YMCA of Greater Grand Rapids
01.2024 - Current
- Maintained consistent flow of swim lessons in a professional manner
- Managed student check-ins and provided guidance to instructors
- Managed swim evaluation process
- Effectively communicate with parents to address any concerns or issues regarding students' performance.
Membership Services Representative
YMCA of Greater Grand Rapids
05.2023 - Current
- Assisted prospective and established members in person or by telephone
- Helped members navigate systems, pay for services and resolve different concerns
- Created successful sales presentations to highlight membership, overcome objections and close sales
- Maintained strict safety standards facility-wide and with every group
- Led tours of facility to show prospects amenities and other benefits of membership.
Head Lifeguard
YMCA of Greater Grand Rapids
06.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Evaluated lifeguard proficiency through regular drills, ensuring adherence to safety regulations
- Promoted teamwork among lifeguards using effective leadership strategies leading to increased collaboration
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Swim Instructor
YMCA of Greater Grand Rapids
06.2022 - Current
- Taught weekly swim instruction to students varying in ages and skill levels
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique
- Continually updated personal knowledge of swimming techniques and industry trends, ensuring the highest quality of instruction possible for clients.
Rehab Technician
Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024
- Assists therapists and therapy assistants in preparing and treating patients receiving therapy services
- Performed routine tasks delegated by therapist and therapy assistants
- Executed required tasks of data entry, patient rounding, and chart audits.
Rehab Technician
Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024
- Assists therapists and therapy assistants in preparing and treating patients receiving therapy services
- Performed routine tasks delegated by therapist and therapy assistants
- Executed required tasks of data entry, patient rounding, and chart audits.
Bank Teller
TCF/ Huntington Bank
03.2021 - 09.2021
- Enabled smooth financial operations for bank clients through assistance with routine transactions including deposits, withdrawals, and issuance of money orders or cashier's checks
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Front Desk/Membership Coordinator
Premier Athletic and Tennis Club
09.2018 - 08.2021
- Greeted and assisted guests and members, managed phone inquiries, facilitated tennis reservations, registered members for classes, processed payments, supervised pool activities
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
Skills
- Excellent Customer Service
- Interpersonal
- Collaborative Team Player
- Problem-Solving Skills
- Excellent Communication
- Proficient Organizational Development
- Detailed Oriented
- HIPAA Compliance
- Medical terminology knowledge
- Epic Experienced
- Microsoft Windows and Office
Education
Bachelor of Science - Exercise Science- Health and Fitness
Grand Valley State University
Allendale, MI06.2024
Certification
First Aid/BLS Certified
Timeline
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
08.2024 - Current
Cheerleading Founder
YMCA of Greater Grand Rapids
06.2024 - Current
Pool Deck Manager
YMCA of Greater Grand Rapids
01.2024 - Current
Membership Services Representative
YMCA of Greater Grand Rapids
05.2023 - Current
Head Lifeguard
YMCA of Greater Grand Rapids
06.2022 - Current
Swim Instructor
YMCA of Greater Grand Rapids
06.2022 - Current
Bank Teller
TCF/ Huntington Bank
03.2021 - 09.2021
Rehab Technician
Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024
Rehab Technician
Mary Free Bed Rehabilitation Hospital
11.2020 - 08.2024
Front Desk/Membership Coordinator
Premier Athletic and Tennis Club
09.2018 - 08.2021
Bachelor of Science - Exercise Science- Health and Fitness
Grand Valley State University
First Aid/BLS Certified
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