Kwana E. Broussard

• Creates and confirms delivery tickets for Durable Medical Equipment (DME

• Creates IV Delivery Tickets (as applicable)

• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters

• Serves as the Patient Services Coordinator of the Day (COD) (as applicable)

• Maintains database of physician orders

• Performs call-outs

• Processes returned mail

• Processes ‘to dos’

• Obtains patient supply orders via telephone, fax or helpdesk

• Obtains physician orders for products and services provided

• Obtains and assists with new patient referrals via telephone and completes the DME intake

• Updates patient account information on an ongoing basis, including patient change forms

• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

• Coordinates courier service with appropriate staff for deliveries as needed

• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access

• On-call duties/rotation may be required based on business need

• Other duties as assigned

• Assisted 18 full time employees with escalations and monitoring set metrics.
• Assisted with new hire onboarding and OJT once training was completed.
• Completed quality audits to ensure compliance guidelines were met.
• Protects the financial integrity of the facility by collecting patient liability and establishing arrangements.
• Assisted with weekly team meetings to ensure that all updates were understood and correct workflows and/or processes were followed.

• Communicates in an effective and professional manner with Physicians, Ancillary departments, nursing staff, as well as patients and their family members.
• Obtain and update patient demographic information.
• Completes thorough and accurate documentation
• Protects the financial integrity of the facility by collecting patient liability and establishing arrangements.
• Protect patient information, and adhere to HIPAA guidelines.
• Review patient orders to ensure accurate test ordered based on patient history
• Communicate with medical staff regarding patient orders (as needed)

• Communicates in an effective and professional manner with Physicians, Ancillary departments, nursing staff, as well as patients and their family members.
• Obtain and update patient demographic information.
• Completes thorough and accurate documentation
• Protects the financial integrity of the facility by collecting patient liability and establishing arrangements.
• Protect patient information, and adhere to HIPAA guidelines.
• Review patient orders to ensure accurate test ordered based on patient history
• Communicate with medical staff regarding patient orders (as needed)

• Communicates in an effective and professional manner with Physicians, Ancillary departments, nursing staff, as well as patients and their family members.
• Obtain and update patient demographic information.
• Completes thorough and accurate documentation
• Protects the financial integrity of the facility by collecting patient liability and establishing arrangements.
• Protect patient information, and adhere to HIPAA guidelines.

• Communicates in an effective and professional manner with Physicians, Ancillary departments, nursing staff, as well as patients and their family members.
• Obtain and update patient demographic information.
• Completes thorough and accurate documentation
• Protects the financial integrity of the facility by collecting patient liability and establishing arrangements.
• Protect patient information, and adhere to HIPAA guidelines.

• Audited and monitored phone calls and claims processing for accuracy.
• Processed and released high dollar claims.
• Provided notifications, updates, and feedback to staff.
• Improved external quality of the Customer Service Department.
• Experience with NICE, Avaya Center Vue, and EPPS

• Answered telephone calls regarding healthcare benefits, claims, and eligibility.
• Processed medical claims for payment.
• Responded to written inquiries regarding benefits and claims.

• Answered inbound telephone inquiries from merchants.
• Provided approval codes to merchants for high-dollar payments made by check.
• Data entered negative check information into the system.
• Purged data once customer satisfied debt with Tele check.