PAMELA JOHNSON-WELLS
Manning
Summary
Dynamic Certified Phlebotomist with proven expertise in blood collection techniques and patient care at Colonial Family Practice. Adept at maintaining HIPAA compliance while ensuring accurate specimen labeling. Recognized for strong organizational skills and effective communication, fostering a collaborative environment to enhance patient experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist/Patient Service Representative
Colonial Family Practice
Sumter
03.2023 - 03.2026
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
- Maintained accurate records of collected samples for laboratory analysis.
- Verified patient identity prior to drawing blood using two forms of identification.
- Adhered to safety protocols such as proper disposal of needles and other medical waste materials.
- Cross-trained in other areas to meet needs of business.
- Provided accurate collection instructions for random urine specimens and processed according to policies.
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
- Disposed of biohazard materials in accordance with applicable laws and standards.
- Followed strict HIPAA guidelines to ensure patient confidentiality and privacy was maintained at all times.
- Ensured that all specimens were labeled correctly before sending them off for testing.
Medical Office Assistant
Low Country Cardiology
North Charleston
07.2022 - 02.2023
- Scheduled patient appointments, tests, and procedures in computerized scheduling system.
- Responded promptly to phone inquiries from patients, providing information in a courteous manner.
- Used EMR software to manage patient records and files.
- Entered patient data into electronic health record system, displaying proficiency with medical software applications.
- Handled daily office operations such as filing, data entry, and inventory management.
- Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.
- Processed authorization approval forms for ultrasounds, MRIs and CT scans.
- Prepared new patient charts by charting and copying and completing medical documents.
Data Entry Clerk
Santee Wateree RTA
Sumter
07.2015 - 07.2022
- Developed and maintained reports and spreadsheets to track data entry progress.
- Updated existing records with new or revised information as needed.
- Maintained accurate records of transit schedules and ridership data.
- Assisted team members with data entry tasks when needed.
- Resolved discrepancies in records through careful review and communication.
- Created spreadsheets to track data entries.
Front Desk clerk/ night auditor
Baymont Inn & Suites
Manning
04.2006 - 06.2011
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Greeted customers and provided them with exceptional customer service.
- Issued keys to guests upon check-in according to established procedures.
- Managed all daily transactions including cash handling and credit and debit card processing.
- Prepared detailed shift reports before leaving each day.
- Facilitated check-in and check-out processes for guests in a timely manner.
Cashier
McDonald's
Manning
01.2000 - 08.2004
- Operated cash register and accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
- Accurately processed customer payments using cash, credit cards, and checks.
Education
Certificate of EKG Technician -
Central Carolina Technical College
Sumter, SC11-2024
Certified Phlebotomy Technician -
Central Carolina Technical College
Sumter, SC05-2024
A.A - Health Science, Medical Office Assistant
Liberty University
Lynchburg, VA08-2020
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Venipuncture
- Blood collection techniques
- Order of draw
- Capillary puncture
- Proper labeling procedures
- Patient care
- HIPAA compliance
- Finger stick method
- Certified in CPR/AED
Certification
- Nationally Certified Phlebotomy Technician, 08/14/25, 08/14/27, 24-2444
- Certified EKG Technician
- Basic Life Support (CPR and AED) Program
References
References available upon request
Timeline
Certified Phlebotomist/Patient Service Representative
Colonial Family Practice
03.2023 - 03.2026
Medical Office Assistant
Low Country Cardiology
07.2022 - 02.2023
Data Entry Clerk
Santee Wateree RTA
07.2015 - 07.2022
Front Desk clerk/ night auditor
Baymont Inn & Suites
04.2006 - 06.2011
Cashier
McDonald's
01.2000 - 08.2004
Certificate of EKG Technician -
Central Carolina Technical College
Certified Phlebotomy Technician -
Central Carolina Technical College
A.A - Health Science, Medical Office Assistant
Liberty University