Keana Burgandine Tucke
Westminster,CO
Summary
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Denver, CO
06.2025 - Current
- Oversee aircraft ground operations, ensuring timely departures and arrival
- Conducted routine inspections of ground service equipment to ensure operational readiness.
- Monitored weather conditions to adjust workflows and maintain safety standards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Front Desk Agent
Monarch Casino & Resort
Black Hawk, CO
04.2024 - 06.2025
- Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated room assignments using property management software to optimize occupancy rates.
- Trained new front desk staff on operational procedures and customer service best practices.
- Collected room deposits, fees, and payments.
Inbound Stower
Amazon
Denver, CO
06.2022 - 04.2024
- Operated material handling equipment to accurately stow incoming inventory.
- Collaborated with team members to optimize workflow and enhance productivity.
- Ensured compliance with safety protocols during all operational tasks.
- Conducted quality checks on stowed items to maintain inventory accuracy.
Warehouse Receiver
TJX Companies
04.2021 - 10.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Keep shelves, workstations and pallet areas neat and tidy to maintain a safe work environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Examined packages and goods for damage and notified vendors of replacement needs.
Front desk lead
Quality Inn Hotel
09.2020 - 04.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of the hotel front desk in absence of manager.
- Posted charges, updated accounts and issued bills to departing guests.
Education
High school diploma -
Pennfoster
Skills
- Freight Labeling
- Safety procedures compliance
- Load planning communication
- Team Collaboration
- Problem-Solving
- Loading and Unloading
- Quality Assessment and Assurance
- Aircraft marshalling
- Loading and unloading
Timeline
Ramp Agent
Southwest Airlines
06.2025 - Current
Front Desk Agent
Monarch Casino & Resort
04.2024 - 06.2025
Inbound Stower
Amazon
06.2022 - 04.2024
Warehouse Receiver
TJX Companies
04.2021 - 10.2022
Front desk lead
Quality Inn Hotel
09.2020 - 04.2021
High school diploma -
Pennfoster