KEANA CHANG

• Provided compassionate care and assistance with activities of daily living (ADL’s) to residents, ensuring their daily needs were met in a comfortable and supportive environment fostering positive relationships with residents.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Specialized Nursing; Operating Theatre, Recovery Room, Ward 2 East (eye ward), Intensive Care Unit, Emergency Room; Kingston Public Hospital
• Pediatrics; Surgical Ward, Medical Ward; Bustamante Children’s Hospital
• Community Health Nursing
• Parent and Child Health; Delivery and Labor Room, Postpartum Ward, Nursery; Victoria Jubilee Hospital (VJH)
• Mental Health; Acute Wards Bellevue Hospital
• Nursing Care for Older Adults; Kingston Public Hospital, University of the West Indies Hospital
• National Chest Hospital

• Responsible for delivering food and beverages to guests' rooms in a timely and professional manner.
• Ensured all orders were accurately prepared and presented according to guest specifications.
• Provided exceptional customer service by addressing guest inquiries, taking additional requests, and ensuring satisfaction during the delivery process.

• Led and supervised daily store operations, ensuring smooth and efficient workflow.
• Oversaw inventory management, including stock replenishment, visual merchandising, and product display.
• Handled cash register operations, processed transactions, and ensured accurate financial reporting.
• Monitored and maintained store cleanliness, organization, and safety standards.

Bar Back:

• Assisted bartenders in maintaining an organized bar by restocking supplies, glassware, and garnishes.
• Ensured the bar area was clean and fully stocked throughout service hours.
• Assisted in the preparation of drinks and maintained inventory control for liquor, beer, and mixers.
• Provided excellent customer service by assisting guests with drink orders and delivering items to bartenders.
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Pool Attendant:

• Monitored and ensured the safety of guests at the pool area by enforcing safety rules and regulations.
• Assisted guests with towels, chairs, and any special requests to ensure a comfortable experience.
• Provided exceptional customer service, addressing guest needs and resolving any poolside issues.
• Ensured pool area supplies, such as towels and sunscreen, were well-stocked and organized.

Receptionist:

• Greeted and checked in patients, ensuring a welcoming and professional environment.
• Managed incoming calls, scheduling appointments, and handling inquiries efficiently.
• Maintained patient records, processed forms, and ensured confidentiality.
• Assisted with billing and insurance verification, and managed patient payments.
• Coordinated with medical staff to ensure smooth patient flow and appointment scheduling.
• Managed office supplies, keeping track of inventory and ordering when needed.
• Provided administrative support, including data entry and filing of medical records.

Surgeon Assistant:

• Assisted surgeons during procedures by preparing the operating room, instruments, and supplies.
• Documented patient information, surgical notes, and assisted in post-operative care instructions.
• Provided assistance to surgeons and other medical staff in emergency situations.