Keana Hang
______________________
Milwaukee,WI
Summary
Enthusiastic and eager to contribute to team success through hard work, authenticity, and efficient communication. Well- organized and skilled at providing customers with accurate and quick service with over 7 successful years in customer service. Attentive with excellent interpersonal skills.
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Beverage Cart Girl
Whistling Straits
Sheboygan, WI
05.2019 - Current
- Oversaw refreshments cart, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted in maintaining excellent customer service to allow a smooth and fun stay.
Beauty Advisor
Ulta Beauty
Milwaukee, WI
05.2019 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Recommended appropriate products to meet customers' individual needs.
- Analyzed customer skin to assess unique conditions and skin type.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Upsold additional products and services to increase sales numbers.
Server
Faye's Pizza
Sheboygan, WI
08.2013 - 01.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Greeted and maintained relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Economics
University Of Wisconsin - Milwaukee
Milwaukee, WI 09.2017 - Current
Skills
Excellent Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Beverage Cart Girl
Whistling Straits
05.2019 - Current
Beauty Advisor
Ulta Beauty
05.2019 - Current
Bachelor of Science - Economics
University Of Wisconsin - Milwaukee
09.2017 - Current
Server
Faye's Pizza
08.2013 - 01.2020
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