Keana Jackson

• Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
• Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
• Streamlined office workflows by managing inventory levels for supplies and ordering new materials as needed.
• Promoted preventive eye care by counseling patients on the importance of regular eye exams and screenings for early detection of potential issues.

Accurately measuring, preparing, and labeling medications according to prescriptions.

Accurately entering prescription information into the system.

Effectively communicating with pharmacists, patients, and other healthcare professionals.

Identifying and resolving issues related to prescriptions, insurance, or medication availability.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified accuracy of customer account information and updated when necessary.
• Took ownership of customers issues to follow problems through to resolution.
• Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.

• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Packaged and priced each product according to company pricing procedures.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

• Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
• Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
• Enhanced rider experience by enforcing safety procedures and providing clear instructions.
• Collaborated with team members to maintain a clean, organized, and safe ride area for guests.