Karine Chicoye
Wake Forest,NC
Summary
Adept Ophthalmology Technician with a proven track record at Center For Excellence in Eye Care, enhancing patient care through meticulous pre-examination tests and effective use of ophthalmic imaging. Excelled in patient education and streamlined appointment management, contributing significantly to practice growth. Demonstrates exceptional problem-solving abilities and a commitment to maintaining patient confidentiality.
Overview
2025
2025
years of professional experience
Work History
Ophthalmology Technician
Center For Excellence in Eye Care
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Contributed to the practice''s growth by actively participating in marketing initiatives and community outreach events.
- Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
Medical Records Clerk
Unc Healthcare
07.2015 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Medical Office Assistant
Unc Healthcare Family Practice
12.2013 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EMR & All Scripts to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Facilitated smooth registration processes by addressing questions with professionalism.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Education
Highschool -
Newtown Highschool
Corona, NYSkills
- Visual field testing
- Ophthalmic imaging
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Contact lens fitting
- Clinical research assistance
- Patient care
- Patient education
- Appointment management
- Supply restocking
- Supplies inventory
- Patient information documentation
- Cleaning & sanitation
- Examination room preparation
- Customer service
- Problem-solving
- Clinical documentation
Languages
French
Limited Working
Timeline
Medical Records Clerk
Unc Healthcare
07.2015 - Current
Medical Office Assistant
Unc Healthcare Family Practice
12.2013 - Current
Ophthalmology Technician
Center For Excellence in Eye Care
Highschool -
Newtown Highschool
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