Shelby Davis
378 CR 378,AR
Summary
Adept Ophthalmic Technician with a proven track record at Vision Care Center of NE Arkansas, I excel in patient care and ophthalmic imaging. Known for enhancing patient satisfaction through exceptional communication and meticulous attention to detail. Skilled in HIPAA compliance and several ophthalmic procedures and tests my contributions have significantly boosted practice growth and patient trust.
Overview
5
5
years of professional experience
Work History
Ophthalmology Technician
Vision Care Center of NE Arkansas
08.2020 - 03.2024
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Contributed to the practice''s growth by actively participating in marketing initiatives and community outreach events.
- Contributed to increased patient satisfaction by assisting in the fitting, dispensing, and adjusting of eyewear.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
- Collaborated with other healthcare professionals_ to provide comprehensive eye care services to patients.
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
Contact Lens Technician
Vision Care Center of NE Arkansas
09.2022 - 02.2023
- Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting.
- Assisted patients in finding the most suitable contact lens solutions based on their individual preferences and lifestyle needs.
- Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
- Facilitated clear communication between patients, optometrists, and insurance providers, streamlining billing processes for seamless transactions.
- Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations.
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
- Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
- Entered prescription data into computer and initiated new contact lens orders.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Ophthalmology Receptionist Clerk
Vision Care Center of NE Arkansas
12.2018 - 08.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Resolved customer problems and complaints.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Basics Studies -
Black River Technical College
Pocahontas, ARWestside High School
Jonesboro, ARSkills
- HIPAA knowledge
- Visual field testing
- Ophthalmic Imaging
- Electronic Medical Records
- Insurance Verification
- Quality Control Procedures
- Corneal Topography
- Appointment Scheduling
- Fundus Photography
- Medical History Taking
- Instrument Sterilization
- Color vision testing
- Slit-lamp examination
- Fluorescein Angiography
- Pachymetry Testing
- Chart documentation
- Patient Care
- Vision testing
- Medication Administration
- Medical History Documentation
- Ocular measurements
- Supply Restocking
- Visual prescreening
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Physician support
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Amsler grid testing
- Certified Ophthalmic Technician
Timeline
Contact Lens Technician
Vision Care Center of NE Arkansas
09.2022 - 02.2023
Ophthalmology Technician
Vision Care Center of NE Arkansas
08.2020 - 03.2024
Ophthalmology Receptionist Clerk
Vision Care Center of NE Arkansas
12.2018 - 08.2020
Basics Studies -
Black River Technical College
Westside High School
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