Keana Jackson
Summary
Dedicated Customer Service Specialist known for enhancing customer satisfaction through effective team collaboration. Successfully resolves escalated support issues while maintaining high service standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
Spokane, Washington
07.2025 - 01.2026
- Maintained a clean and safe work environment in compliance with safety standards.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
Team lead sales associate
Forever 21
Spokane Valley, Washington
05.2024 - 04.2025
- Led a team of sales associates to enhance customer service standards.
- Organized visual merchandising to maintain store appeal and brand consistency.
- Resolved customer inquiries and complaints efficiently and professionally.
- Resolved customer complaints quickly and efficiently.
- Coached other employees in customer service strategies and successful selling techniques.
- Assisted customers with product selection based on their needs and budget.
Sales Associate
Rule 21
Spokane Valley, Washington
10.2023 - 05.2024
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted customers with product selection and inquiries.
- Handled returns and exchanges while ensuring customer satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Team Leader
KFC
Fresno , California
02.2022 - 08.2022
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Greeted customers and took their orders in a friendly and efficient manner.
Administrative Assistant
Boys 2 Men - Girls 2 Women
Fresno, California
12.2020 - 01.2022
- Managed scheduling and coordination of events for youth programs.
- Handled incoming calls and directed callers to appropriate department or employee.
- Raised funds by organizing multiple events.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Delivery Driver
Amazon
Fresno, California
03.2020 - 11.2020
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Call Center Representative
Alorica
Fresno, California
06.2018 - 09.2019
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered additional products or services to enhance customer experience.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Robert T Elliott Alternative Education Center
Modesto, CA05.2015
Skills
- Time management
- Conflict resolution
- Critical thinking
- Call center
- Call center experience
- Customer service excellence
- Client engagement
- Team collaboration
- Quality assurance
- Effective communication
Timeline
Warehouse Associate
Amazon
07.2025 - 01.2026
Team lead sales associate
Forever 21
05.2024 - 04.2025
Sales Associate
Rule 21
10.2023 - 05.2024
Team Leader
KFC
02.2022 - 08.2022
Administrative Assistant
Boys 2 Men - Girls 2 Women
12.2020 - 01.2022
Delivery Driver
Amazon
03.2020 - 11.2020
Call Center Representative
Alorica
06.2018 - 09.2019
High School Diploma -
Robert T Elliott Alternative Education Center