Keana Jackson
Wilmington,DE
Summary
Customer service professional experienced in VA Hospital environments, residential front-desk operations, and fast-paced warehouse settings. Expertise in communication, problem-solving, and safety awareness while assisting individuals with daily needs. Proven ability to maintain a supportive environment and effectively address concerns while collaborating with staff and the public. Seeking to leverage strong administrative and customer service skills as a Medical Support Assistant.
Overview
7
7
years of professional experience
Work History
Housekeeping Aide
VA Medical Center
Wilmington, 19805
11.2024 - Current
- Maintained clean and sanitary areas by effectively cleaning and disinfecting patient-care and facility surfaces to support health and safety standards.
- Collaborated within VA Hospital environment, fostering professional and respectful interactions with staff and patients to enhance service quality.
- Identified and communicated facility concerns promptly, improving safety for patients, visitors, and employees.
- Demonstrate reliability, attention to detail, and the ability to work effectively in a healthcare environment.
Amazon Associate
Amazon
Wilmington, DE
10.2021 - 07.2024
- Performed daily safety checks and identified potential hazards requiring attention.
- Monitored the work area and removed loose straps and other items from the main floor to help prevent injuries.
- Communicated department safety concerns to appropriate Process Assistants (PAs) and Area Managers (AMs).
- Maintained awareness of changing priorities and responded to operational needs in a timely manner.
- Demonstrated strong time management, dependability, and problem-solving skills while completing daily responsibilities.
Front Desk Concierge
Quaker hill place
Wilmington, DE
05.2019 - 08.2021
- Served as a front-desk point of contact for residents and assisted with questions and day-to-day needs.
- Maintained professional communication while assisting residents with a variety of requests and concerns.
- Used active listening, interpersonal skills, and problem-solving to provide responsive customer service.
- Assisted residents with lockouts and responded to building emergencies.
- Provided residents with housing information and communicated building information through memos and other notices.
- Conducted apartment safety floor checks and reported concerns requiring attention.
- Managed multiple responsibilities while maintaining a professional and welcoming front-desk environment.
- Assisted elderly tenants with access to their rental units when needed.
Education
Alexis I DuPont
Wilmington, DESkills
- Patient-focused service
- Attention to Detail
- Organization & Time Management
- Fast-Paced Work Environments
- Professional communication
- Active Listening
- Interpersonal Skills
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Administrative Support
- Front Desk Operations
References
References available upon request.
Timeline
Housekeeping Aide
VA Medical Center
11.2024 - Current
Amazon Associate
Amazon
10.2021 - 07.2024
Front Desk Concierge
Quaker hill place
05.2019 - 08.2021
Alexis I DuPont