Keana Johnson
Roseville,Ca
Summary
Detail oriented with years of experience in restaurant hospitality. I am a great multi-tasker and work well in a busy or chaotic environment. Server/ Bartender | sun city roseville | February 9, 2017- September 30, 2022 I served in the restaurant and lounge Bartending many banquets. Worked private parties/ events . Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Maneki Restaurant
11.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server /Bartender
Timbers
02.2017 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School diploma -
Vintage high school
Skills
- Skills & Abilities
- Proficient with POS systems
- Self-starter
- Dependable
- Reliable
- Poised under pressure
- Fun and energetic
- Page 2
- Menu Memorization
- Special Dietary Requirements
- Food Preparation and Safety
- Wine Service
- Order Accuracy
- Guest Relations Management
- Wine Pairings
- Table Setting Arrangements
- Food and Beverage Pairings
- Check Payment Processing
- Buffet Setup and Takedown
- Server Training
- Hospitality Service Expertise
- Banquet Coordination
- Wine and Liquor Service
- Pos Operation
- Cocktail Knowledge
- Customer Service and Rapport
Timeline
Server
Maneki Restaurant
11.2022 - 01.2023
Server /Bartender
Timbers
02.2017 - 09.2022
High School diploma -
Vintage high school
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