Keana Knight
Plano,TX
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
5
5
years of professional experience
Work History
Data Entry Coordinator
Humana
Fort Worth, TX
09.2023 - 10.2024
- Developed and implemented data collection systems to optimize statistical efficiency and quality.
- Performed general office duties such as filing, typing, copying, scanning documents.
- Reviewed and verified data for accuracy and completeness before entering into the database.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Created, updated, and maintained databases with large volumes of information.
Customer Service Entry Clerk
MMC
Remote
05.2022 - 09.2023
- Resolved customer inquiries, complaints, problems and requests in a timely manner.
- Maintained accurate records of customer interactions using computer systems.
- Performed data entry tasks including entering sales orders into databases.
- Organized files containing customer information in an efficient manner for easy retrieval.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enrollment Specialist
Alight Solutions
Remote
03.2020 - 05.2022
- Reviewed and verified applications for accuracy and completeness.
- Processed enrollment requests, including data entry into system database.
- Responded to customer inquiries regarding enrollment processes in a timely manner.
- Assisted with the development of new enrollment procedures as needed.
- Maintained up-to-date knowledge of relevant regulations and policies.
- Collaborated with other departments to ensure accurate processing of enrollments.
Education
High School Diploma -
Murrah High School
Jackson, MS05-2018
Skills
- Proficient in Microsoft Office (PowerPoint, Word, Excel, Access), and Sales Force
- Data accuracy
- Document processing
- Collecting information
- File Management
- Document Preparation
- Proofreading
- Word Processing
Timeline
Data Entry Coordinator
Humana
09.2023 - 10.2024
Customer Service Entry Clerk
MMC
05.2022 - 09.2023
Enrollment Specialist
Alight Solutions
03.2020 - 05.2022
High School Diploma -
Murrah High School
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