Summary
Overview
Work History
Education
Skills
Timeline
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Keandra Pope

Atlanta,GA

Summary

Resourceful and quick-thinking Lead Supply Attendant with over 5 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills

Overview

13
13
years of professional experience

Work History

Lead Supply Attendant

Delta Air Lines, Inc
Atlanta, GA
08.2021 - Current
  • Supervised logistics processes of aircraft parts, as well as acted as liaison for supply chain and customers to expedite deliveries.
  • Effectively communicated with Material Management personnel as well as Maintenance personnel to maintain integrity.
  • Assisted OCC, Hangar Front Desk, 477, 470, 241C and other out stations with acquiring/ordering parts to meet deadlines for a/c maintenance.
  • Managed schedules with complex logistical requirements.
    Used SAP and EWM to research and solve problems with parts to save the department money.

Supply Attendant

Delta Air Lines, Inc
Atlanta, GA
02.2016 - 08.2021
  • Ensured data accuracy, compliance processes, packaging preservation and binning of aircraft parts
  • Assisted in training and guiding new employees, contractors, and fellow peers.
  • Worked closely with 477 and other out stations in the search and procurement of parts.
  • Assisted in absence of a lead supply attendant in managing and maintaining a smooth operation.

Call Center Representative

Iqor
Charlotte, NC
02.2014 - 03.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Assisted customers by answering questions and responding to inquiries.
  • Approved and terminated customer contracts upon request.
  • Processed debit and credit card and electronic check payments.
  • Resolved concerns with products or services to help with retention and drive sales.

Flight Attendant

Mesa Airlines
Chicago, IL
03.2010 - 02.2014
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Ensured safety and comfort of customers onboard aircraft.
  • Relayed updates and information to passengers after confirming key details with pilot.

Education

High School Diploma -

Olympic High School
Charlotte, NC
06.2008

Skills

  • Strong Leader
  • Strong Communicator
  • People Skills
  • RONS and RADS
  • Fast Learner
  • Multi-Task Management,
  • Problem Solving,
  • Efficient in EWM and ECC
  • Web Vison
  • PartsTrac
  • Empower
  • Gem Mirs

Timeline

Lead Supply Attendant

Delta Air Lines, Inc
08.2021 - Current

Supply Attendant

Delta Air Lines, Inc
02.2016 - 08.2021

Call Center Representative

Iqor
02.2014 - 03.2016

Flight Attendant

Mesa Airlines
03.2010 - 02.2014

High School Diploma -

Olympic High School

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Keandra Pope