Ke`Andra Ruffin
Patterson,LA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager
Lolettes Cafe`
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Home Depot
08.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Store Manager
Security Finance, Financial Services
07.2017 - 08.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Associate
Lowes
05.2015 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Patterson High School
Patterson, LA05.2014
Skills
- Very Outgoing
- Great Customer Service
- Lead Generation
- Brand Management
- Verbal and Written Communication
- Sales and Marketing
- Team Leadership
- Strategic Planning
- Coaching and Mentoring
- Reading Comprehension
Timeline
Manager
Lolettes Cafe`
03.2021 - Current
Customer Service Representative
Home Depot
08.2020 - 09.2022
Store Manager
Security Finance, Financial Services
07.2017 - 08.2019
Customer Service Associate
Lowes
05.2015 - 06.2017
High School Diploma -
Patterson High School
Similar Profiles
Phuc VuPhuc Vu
Cafe Staff Member at Terrace Cafe/Worcester CafeCafe Staff Member at Terrace Cafe/Worcester Cafe
Ellie RyanEllie Ryan
Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill