Mallory Ales
Kalamazoo
Summary
Dedicated server with a good track record in giving customer experiences through effective communication and problem resolution. Known for a positive attitude and strong collaboration skills in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Vernales Restaurant
Harbor Springs
05.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and beverage orders efficiently.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on restaurant procedures.
- Resolved customer complaints professionally and promptly.
- Communicated daily specials and menu items to guests effectively.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Retail Sales Associate
Gliks
Petoskey
05.2024 - 12.2024
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor displays.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to restock merchandise regularly.
- Provided product information and recommendations to enhance customer experience.
- Handled customer complaints and resolved issues promptly.
Receptionist
Vogue Hair Salon
Petoskey
03.2023 - 08.2023
- Greeted clients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated services for clients effectively.
- Managed client inquiries and provided information about salon services.
- Maintained cleanliness and organization of reception area and waiting room.
- Assisted stylists by preparing client records and processing payments promptly.
- Handled phone calls, ensuring clear communication with clients and staff.
- Developed a welcoming atmosphere to enhance customer experience in the salon.
- Supported marketing efforts by distributing promotional materials to clients.
- Scheduled and confirmed appointments.
Food Service Worker
Johans Pastry Shop
Harbor Springs
06.2022 - 08.2022
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in inventory management and stock replenishment tasks.
- Collaborated with team members to ensure smooth service operations.
- Followed safety and hygiene standards during food preparation and handling.
- Provided excellent customer service by addressing inquiries promptly.
- Operated kitchen equipment safely to prepare menu items consistently.
Education
Some College (No Degree) - Political Science
Western Michigan University
Kalamazoo, MISkills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Inventory management
- fast learner
- Very outgoing
- Positive
- UP BEAT
Timeline
Server
Vernales Restaurant
05.2025 - Current
Retail Sales Associate
Gliks
05.2024 - 12.2024
Receptionist
Vogue Hair Salon
03.2023 - 08.2023
Food Service Worker
Johans Pastry Shop
06.2022 - 08.2022
Some College (No Degree) - Political Science
Western Michigan University