KeAndra Walker
GRAHAM,NC
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5+ years of experience in troubleshooting and problem solving. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Technician
Cell Tech Inc.
07.2022 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Tested components and systems to evaluate performance and identify concerns.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
- Assisted fellow technicians in maintenance, repair and reporting duties.
Shift Supervisor, Rx
CVS Pharmacy
12.2020 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Web Editor
Camcor Inc
07.2019 - 03.2021
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Devised attention-grabbing headlines and summaries for articles.
- Edited existing PowerPoint slides to enhance corporate message.
- Prepared, rewrote and edited pieces to improve readability and impact.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Modified existing code written in programming languages such as HTML and CSS.
Night Auditor
Hampton Inn & Suites
10.2019 - 10.2020
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Education
Associate Of Applied Science - Information Technology
Alamance Community College
Graham, NC06.2023
Diploma -
Hugh M Cummings High School
Burlington, NC06.2014
Skills
- Error spotting
- Troubleshooting
- Testing and Repair
- Report Preparation
- Product Testing
- CSS
- HTML
Accomplishments
- Represented North Carolina for Web Development in the 2019 USA Skills competition. ( Placed 8th out of all 50 States)
- Implemented and Coordinates Media Team at my home church
Certification
- Microsoft Word
- Excel Spreadsheet
- HTML & CSS
Timeline
Lead Technician
Cell Tech Inc.
07.2022 - Current
Shift Supervisor, Rx
CVS Pharmacy
12.2020 - 12.2022
Night Auditor
Hampton Inn & Suites
10.2019 - 10.2020
Web Editor
Camcor Inc
07.2019 - 03.2021
Associate Of Applied Science - Information Technology
Alamance Community College
Diploma -
Hugh M Cummings High School
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