Keandre Nelson
Amazon
Charlotte
1
Language
1
year of professional experience
Hardworking and dependable professional with experience in warehouse operations, employee training, security, and customer service. Currently working at Amazon as a Jam Breaker, Process Guide (PG), and Learning Ambassador, where I train and support new hires in AFE operations. Previous experience includes Front-End Security Screening at Carowinds and Cart Pusher at Walmart. Strong communication, leadership, problem-solving, safety awareness, and teamwork skills with the ability to perform effectively in fast-paced environments. A graduate of West Charlotte High School.
Work History
Package Handler
11 Months- Packed orders accurately, following shipping specifications and quality standards.
- Verified item counts, labels, and packaging materials before shipment.
- Organized workstations to support smooth, efficient packing operations.
- Inspected products for damage and removed defective items from workflow.
Jam Clear
8 Months- Responded quickly to conveyor and sortation jams to prevent operational delays.
- Inspected conveyor areas to identify the cause and location of package/tray blockages.
- Safely removed packages and debris causing conveyor interruptions.
- Maintained consistent package flow through assigned work areas.
- Communicated equipment or recurring jam issues to leadership and maintenance teams.
- Used proper lifting, pushing, and pulling techniques while handling packages.
- Prioritized multiple issues in a time-sensitive, high-volume warehouse environment.
- Followed standard operating procedures and workplace safety guidelines.
- Supported overall productivity by reducing interruptions to package-processing operations.
- Demonstrated attention to detail when identifying misplaced, damaged, or obstructed packages.
- Adapted to changing workflow demands and volume throughout the shift.
- Worked independently while coordinating with coworkers to resolve operational issues.
- Maintained productivity and accuracy while working under time constraints.
- Helped keep conveyor lanes and surrounding work areas clear and operational.
- Identified recurring problems and escalated issues when additional assistance was required.
- Operated in a physically demanding environment while maintaining safety and efficiency.
- Assisted with maintaining an efficient workflow during periods of high package volume.
Process Guide
7 Months- Monitored workflow adherence to standard work, maintaining safe and efficient process execution.
- Supported associates with task guidance, reinforcing quality standards and operational consistency.
- Audited work areas for accuracy, escalating exceptions and correcting process gaps.
- Coordinated daily process readiness, ensuring tools, materials, and station setup met requirements.
- Documented performance observations, helping improve compliance and reduce recurring errors.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established positive relationships with tour members through fun and engaging conversation.
- Coordinated with cross-functional staff to clarify priorities and streamline handoffs.
- Assisted staff with routine inquiries, scheduling, and workflow support.
Learning Ambassador
4 Months- Trained new associates on standard work, safety, and quality expectations.
- Delivered hands-on support during onboarding and floor transitions.
- Monitored learning progress and escalated skill gaps to operations leaders.
- Reinforced process adherence using job aids, checklists, and work instructions.
- Guided associates through system navigation, equipment use, and station readiness.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Provided coaching and mentoring to employees.
- Trained new packers on safe handling, packing standards, and line procedures.
Security Screening
2 Months- Operated metal detection equipment to identify prohibited items and support secure entry.
- Screened guest bags and personal items at park entrances, maintaining safety procedures.
- Verified admission credentials and directed guests through designated screening lanes.
- Communicated screening expectations clearly to guests, reducing delays and confusion.
- Responded quickly to suspicious items, escalating concerns to security supervisors.
- Monitored entrance areas for policy violations and maintained consistent checkpoint flow.
- Assisted security team with incident reporting, guest guidance, and access control.
- Enforced park safety standards while delivering courteous service in high-traffic conditions.
Cart Attendant
3 Months- Retrieved shopping carts from parking lots and cart corrals to maintain steady store supply.
- Retrieved shopping carts from parking lot and cart corrals to maintain steady store supply.
- Kept entrance, sidewalk, and lot areas clear of debris and safety hazards.
- Monitored cart availability and repositioned carts to support smooth front-end operations.
- Reported damaged carts, spills, and unsafe conditions to management promptly.
- Operated cart retrieval equipment safely while following store safety procedures.
- Supported busy periods by organizing carts and maintaining orderly store entryways.
- Cleared parking lot of litter and foreign debris.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Patrolled parking lot for unattended and loose shopping carts, preventing damage to patron vehicles.
Education
High School Diploma
Skills
Standard operating procedures
Workflow management
Process monitoring
Onboarding support
Peer training
Performance feedback
Team coordination
Team leadership
Workflow optimization
Employee engagement
Employee motivation
Creative problem solving
Problem-solving
Feedback strategies
Teamwork
Operational decision-making
Process auditing
Languages
English
Full Professional
Timeline
Learning Ambassador
Amazon
06.2026 - CurrentRead More
Process Guide
Amazon
03.2026 - CurrentRead More
Jam Clear
Amazon
02.2026 - CurrentRead More
Package Handler
Amazon
11.2025 - CurrentRead More
Cart Attendant
Walmart
08.2025 - 11.2025Read More
Security Screening
Carowinds Amusement Park
05.2025 - 07.2025Read More
West Charlotte High School
High School Diploma
Read More