Keane Willis
Global Security
Bridgeport,CT
12
years of professional experience
Detail-oriented Officer that is skilled in CCTV surveillance and risk management. I I am known for maintaining high safety standards and assisting with great customer service skills.
I am knowledgeable with a solid background in maintaining secure environments and a proven track record of my work.
I
Work History
Security Officer
2 Years 6 Months- I help assist my supervisor with the security operations, daily tasks.
- I ensure the safety and satisfaction of high-profile clients and their guests.
- I provide top-tier customer service to VIPs and employees, while also managing access control and maintaining comprehensive security documentation.
- I conduct daily tours, make accurate reports when necessary and assist any investigations.
- I am in charge of the Loading Dock area, so I train new staff on the procedures, security protocols and fire alarm tests (promoting team efficiency).
Security Officer
1 Year 3 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents, ensuring effective resolution and documentation.
- Assisted in emergency response drills, enhancing team preparedness for various scenarios.
Shift Leader
8 Years 9 Months- Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
- Trained and mentored team members on service protocols and product knowledge.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented process improvements that streamlined food preparation workflows.
- Conducted regular performance evaluations to assess team productivity and development needs.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma
Skills
Security operations
Access control
Incident reporting
CCTV surveillance
Emergency response
Superior customer service
Timeline
Security Officer
Global Security
02.2024 - CurrentRead More
Security Officer
GSS Security Services
11.2022 - 02.2024Read More
Shift Leader
Panera Bread
02.2014 - 11.2022Read More
Central High School
High School Diploma
Read More