Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Keanna Crawford

Morrow,GA

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

12
12
years of professional experience

Work History

Operations Team Manager/ Exceptions Queue

Bank of America
College Park, USA
03.2017 - 12.2024
  • Supervise, coach, train, develop, and support operations staff, to promote growth, quality processing and met company goals
  • Collaborate with various internal business partners to develop and execute operational strategies that enhance efficiency, increase operational scalability, and reduce costs, successfully implemented compliance measures to meet changing regulatory requirements, ensuring the team's adherence to industry standards
  • Identify areas for process improvement and work cross-functionally to develop and implement solutions that optimize workflow, drive innovation, and expand the company’s risk management framework, mitigating potential issues and enhancing the bank's resilience
  • Access Management Representative, appointed to perform quarterly audits to ensure compliance, grant access to secured areas in allocated space, per corporate security policies and procedures
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Developed plans for responding quickly to unexpected changes in demand or supply.

Lead Operations Representative/ Team Lead

Bank of America
College Park, USA
10.2014 - 03.2017
  • Exceptional critical thinking and independent judgement and decision making-skills with limited direct supervision
  • Extensive interaction with internal technology partners to identify, research, analyze and resolve complex problems; coordinate with various departments to ensure seamless integration of new technologies, enhancing overall operational capabilities and advocating business needs
  • Ability to work in a diverse and inclusive environment with open lines of communication, articulating concerns/risks effectively, across all executive levels

Senior Operations Specialist/ Workflow Coordinator

Bank of America
College Park, USA
04.2013 - 10.2014
  • Basic level reporting, customer service support, sorting and processing incoming mail utilizing specified equipment and software; reconciling, statement rendering, lock box, remittance, ATM deposit, and performing other support operations functions as required
  • Prioritize and delegate daily work to meet deadlines and goals and implement strategies to increase productivity, ensure quality service with effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients
  • Utilize Six Sigma concepts for production forecasting

Education

Master of Science - Human Resource Management

Southern New Hampshire University
Hooksett, NH
10-2028

B.S. - Psychology

Old Dominion University
Norfolk, Virginia
12.2009

Skills

  • Microsoft Office Suite
  • Outlook and Visio
  • SharePoint and Windows
  • BOSS and Vicor
  • Control Center and Insight
  • Kofax and Power BI
  • Tableau expertise
  • Coaching and mentoring
  • Interpersonal communication skills
  • Verbal and written communication
  • Attention to detail
  • Proactive adaptability
  • Motivational leadership
  • Team collaboration
  • Individual contribution

Accomplishments

  • Officer Title promotion
  • AVP Title promotion
  • Top scores for Employee Satisfaction for 5 consecutive years

References

References available upon request.

Timeline

Operations Team Manager/ Exceptions Queue

Bank of America
03.2017 - 12.2024

Lead Operations Representative/ Team Lead

Bank of America
10.2014 - 03.2017

Senior Operations Specialist/ Workflow Coordinator

Bank of America
04.2013 - 10.2014

Master of Science - Human Resource Management

Southern New Hampshire University

B.S. - Psychology

Old Dominion University
Keanna Crawford